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Academic/Career Counselor - Student Services Professional II

California State University

Academic/Career Counselor - Student Services Professional II

Fresno, CA
Full Time
  • Responsibilities

    CSU Job Listing Details Printable version E-Mail this listing Campus: East Bay Job ID: 5399 Job Title: Academic/Career Counselor - Student Services Professional II Appointment Type: Probationary Time Base: Full-Time Date Posted: July 30, 2018 Closing Date: Open until filled Campus Employment Homepage: Description: SALARY AND BENEFITS: Salary Range: $4,179.00/month to $5,942.00/month. PLEASE NOTE: The starting salary will be between $4,179.00/month to $5,061.00/month. CSUEB offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit ABOUT CSU EAST BAY: California State University, East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, California State University, East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, California State University, East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. ABOUT THE POSITION: Under general supervision, this position performs moderately complex academic advising and career counseling with students and alumni. Position requires both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of good academic advising and career counseling. As part of the Academic Advising and Career Education (AACE) team, the Academic/Career Counselor: * provides academic advising and career and employment services to clients * plans and delivers advising and career education programs to individuals and groups * recommends solutions to advising problems and changes in program procedures This specific position will primarily assist with the academic advising of students in the College of Business and Economics. RESPONSIBILITIES: COUNSELING STUDENTS AND ALUMNI * Meet with clients on either a one-on-one basis or in a group format through walk-in or scheduled appointments to discuss and advise on a variety of academic and career development issues. These issues may include, but are not limited to: course selection, GE requirements, disqualification, probationary status, career decision making, academic major selection or change, career choice, resume writing and related correspondence, interviewing, job search strategies, job offer evaluation, graduate school selection and admission, and salary negotiation. * Serve as the walk-in appointment triage coordinator to assess client needs, provide information, make educational recommendations, and connect client to available counselor while maintaining efficiency and effectiveness of service. * Review and assess client academic needs, educate client on moderately complex General Education issues, general graduation requirements, course selection recommendations, etc. * Review and assess client career development needs, educate client on the career development process, assist client in creating career goals, equip the client with needed tools, and monitor client progress. * Refer clients to appropriate on or off-campus services and resources. * Develop and prepare academic and career counseling, informational and educational materials. * Abide by all ethical, professional (i.e. NACADA, NACE) and educational (i.e. FERPA) standards related to educational advising and counseling, and demonstrate sound professional judgment when making decisions related to clients, AACE, Academic Affairs, CSUEB and related stakeholders. IMPROVING AND DELIVERING SERVICE TO CLIENTS THROUGH COMMUNICATION, ADMINISTRATION AND TECHNOLOGY * Improve services to clients through technological enhancements by researching the feasibility of enhancements, making recommendations for enhancements, securing the resources needed, coordinating or leading the enhancements and training staff or clients how to effectively utilize enhancements. * Assess student learning and AACE services by tracking client data (i.e. program attendance, appointment participation, demographics, class rank, retention) and producing relevant, detailed reports for the AACE Director. * Utilize technology tools (i.e. Symplicity, PeopleSoft, Microsoft Office programs) provided to deliver and track all AACE services and client information. * Monitor advancements in the profession and maintain professional competence through realistic professional development activities (professional association involvements, conference and seminar attendance, in-house training, collegial dialogue, professional books and journals) as AACE budget allows. SERVING THE UNIVERSITY AND AACE THROUGH SPECIAL PROJECTS * Serve as the AACE representative to various campus committees, task forces and projects. * Participate in routine AACE, Academic Affairs and University-wide meetings including but not limited to staff meetings, retreats, problem solving meetings, team projects, and Academic Affairs divisional meetings. * Complete other duties as assigned. REQUIREMENTS: * Working knowledge of the practices, procedures and activities of academic advising and career counseling; general knowledge of the methods and problems of organizational and program management; general knowledge of research and interview techniques related to academic advising and career counseling; and general knowledge of the principles of individual and group behavior. * Knowledge of current issues affecting higher education, student affairs, career services and academic advising. * Demonstrated ability to develop a program, including articulating standards and expectations, training of staff members, team building, organization of responsibilities, and problem solving. * Knowledge of individual and group dynamics to be used when counseling clients. * Demonstrated ability to research, develop, analyze, implement and evaluate programs, policies, and procedures. * Knowledge of, experience with, and ability to serve a diverse student population. * Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook. * Skills in communication including listening, writing and speaking which includes public speaking. * Ability to generate and maintain collaborative working relationships with campus and community stakeholders. * Ability to lift up to 25 pounds related to campus events. MINIMUM QUALIFICATIONS: Experience: Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. PREFERRED SKILLS AND KNOWLEDGE: * Experience with Academic record application software (PeopleSoft) and current on-line career services management products (Symplicity/CBAY) a plus. HOW TO APPLY: In addition to the standard CSUEB application, please submit a: 1. Cover letter 2. Resume 3. List of three (3) or more professional references Resumes alone will not be accepted in lieu of a completed online application. To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application. This position will remain open until filled and may close without further notice. Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks. CONDITION(S) OF EMPLOYMENT: California State University, East Bay conducts pre-employment screening that may include, but is not limited to: criminal background check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history. Candidates must submit to a background check before being offered a position with CSUEB. Unsatisfactory results of the background check may affect the application status of applicants or continued employment of current CSUEB employees who apply for the position. OTHER INFORMATION: All California State University campuses, including CSUEB, are smoke and tobacco-free. For more information, please visit our website at In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the California State University East Bay Annual Campus Security Report is available at: MANDATED REPORTER: All California State University, East Bay employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. SPONSORSHIP: CSUEB is not a sponsoring agency for Staff or Management positions. EEO STATEMENT: As an Equal Opportunity Employer, CSUEB does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

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