Advising Support Representative - Minneapolis, Minnesota, United States

• Advising/Enrollment - 14 hours ago - Apply for Job - Position Summary: Join our Advising Support Representative team today! In your role you will work with Capella learners/students making outbound calls and receiving inbound calls to and from learners/students, assisting them with course registration; providing important reminders or information; and answering common questions around Capella University policies and procedures. This role will also be responsible for connecting Learners/students to Academic Advising or other appropriate departments to help answer questions and solve issues. Advising Support Representatives are responsible for accessing, managing, and updating information in CRM and other systems. Additional tasks may include updating learner/student academic information, Academic Plans, or Academic Plan Deviations. In this role you will be responsible for providing our learners/students with excellent customer service consistent with the Capella brand. As business needs dictate, you may be trained on similar types of functions such as Enrollment Services Outbound Outreach to support teams and drive persistence efforts within the Learner Engagement Center. Qualifications - Associates degree or commensurate experience required; bachelors degree preferred - Minimum of one year of phone based customer service professional experience required - Solid computer / MS Office / email skill necessary - Experience with customer-tracking software applications and data entry preferred - Excellent interpersonal and verbal skills are required - High level of enthusiasm, drive, and determination is required in this role - Excellent communication, investigation, and listening skills - Being a voice of Capella and fostering excitement and passion for Capella and education are critical to success in this role Location Capella University Capella Tower 225 S. 6th St., 9th Floor Minneapolis, MN 55402 This is an on-site position located at Capellas downtown Minneapolis headquarters. It requires the ability to work in downtown Minneapolis and in a high-rise corporate office setting. Typical of a corporate office setting, Capellas office space: - is designed with an open work space setting and common fluorescent lighting - includes frequent co-worker interaction and corresponding noise levels - is subject to inside environmental conditions Sedentary work: - this role is mainly a sedentary role with frequent sitting and occasional walking and/or standing. - this role involves frequent usage of a telephone, PC and standard monitors. - this role has minimal lifting requirements, may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects Requires minimal (010 percent) business travel: - may occasionally require travel to on-site Capella events such as Commencement or off-site Capella University leadership meetings as requested and based on business needs. All travel must be pre-approved and arrangements made according to Capellas policies/procedures. Workhours: - the Universitys general office hours are Monday through Friday from 8 a.m. to 5 p.m. CST. Work hours and starting times may vary depending on the job and the business needs. Some positions will have a specified starting time, and may be earlier or later, depending upon business requirements. - the normally scheduled workweek for all full-time employees consists of 40-45 hours.About Capella Capella University is an online university built on graduate degrees, with more than 35,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella Education Company (CPLA), parent company of Capella University, is publicly traded on the NASDAQ. Capella Education Company was named to the Inc. 500 Hall of Fame for being listed as one of the nation's fastest-growing companies for 7 consecutive years. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools. Higher Learning Commission contact information: https://www.hlcommission.org, 800.621.7440 Equal Employment Opportunity Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Equal Opportunity/Affirmative Action/Disabled and Protected Veteran employer. Visit the link below to access the EEO is the Law poster. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Stay Connected with Capella Careers! Join our Talent Community Like us on Facebook Follow us on Twitter Connect with us on LinkedIn