Discovery Health Partners offers payment and revenue integrity solutions that help health payers improve revenue, avoid costs, and enhance the member experience. We offer a unique combination of deep healthcare expertise and analytics-powered technology solutions to help our clients improve operational efficiency, achieve financial integrity, and generate measurable results.

POSITION DESCRIPTION:

The position requires the Operation Support Specialist to assist the recovery team performing various duties when needed. The duties require an intermediate knowledge of the subrogation process.  Responsibilities include sorting scanning incoming correspondence, data entry, and creating new Subrogation cases.

KEY RESPONSIBILITIES & JOB FUNCTION:

• Complying with HIPAA regulations as well as Discovery’s HIPAA and Information Security policies and procedures, including required training and incident reporting
• Data entry and new case creation
• Review claims
• Retrieving, imaging and prioritizing the daily incoming mail
• Perform ISO Index searches and identify accidents to refer to Subrogation Specialists
• Generating and processing IQ batches with guidance for the Subrogation Business Analyst
• Obtaining information such as claims and plan documents from client remote systems
• Process outgoing mail and certified mail
• Process incoming emails, faxes, and voicemails onto the Discovery Case Management system
• Other projects as needed

Required Skills

REQUIRED SKILLS:

• Typing skills of a minimum of 45 wpm
• The ability to ask questions to uncover the information needed
• Basic knowledge of working computers/scanners
• Strong communication and client interfacing skills
• Basic knowledge of the Microsoft Office 365 tools

Discovery Health Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Required Experience

REQUIRED SKILLS:

• Typing skills of a minimum of 45 wpm
• The ability to ask questions to uncover the information needed
• Basic knowledge of working computers/scanners
• Strong communication and client interfacing skills
• Basic knowledge of the Microsoft Office 365 tools

Discovery Health Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.