Job Description

Opportunity at a Glance

The Sr Technology & Simulation Support Specialist is a Tier 2 support technician with experience in supporting a campus and associated/remote locations along with exceptional technical skills and knowledge of supporting classroom and back office operations. This position is a lead role that can handle escalated issues, assist with training support staff including student workers, and has the ability to communicate with internal and external resources. In addition to the above, this role is responsible for providing advanced level of technical support to the SimCare center.

Responsibilities

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Assists with supervising all employees, including Student Workers and/or temporary workers in the department.
• Assists in the development of the Technology Support Plan.
• Monitors support queues and ensure Service Levels are met.
• Acts as the Subject Matter Expert for Academic and Student technologies, including eCollege, iLabs, and various program specific technologies.
• Assists with the capital budgets, identifies hardware and software needs.
• Responsible for asset management of all hardware and software at the Metro and its branch locations. Keeping an inventory and tracking log.
• Responsible for campus software licensing compliance.
• Assists in training IT staff and faculty on new tools, processes, and systems.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
• Works directly with onsite leadership to preserve operational readiness (including but not limited to: IT, lighting, HVAC, security systems, general repair, etc. .)
• Responsible for maintaining all service contracts and warranty information.
• SimCare Support:
• The Senior Tech Specialist is required to provide an advanced level of support to the SimCare Center.
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.
• Perform regular software updates and simulator equipment routine maintenance.
• Should be able to provide advanced level of support for the following:
  • SIMLABS:
  • SAM II Model, Computer and Sim Scopes.
  • Laerdal Mid-fidelity Manikins. Sim Pads and Link Boxes.
  • Podium PCs and Projectors.
  • WOW Carts and laptops.
• Prep Area:
  • Medsure dispense cart and computer.
  • Control Room /Simbay:
  • Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
  • Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
  • Simbay: Noelle and Infant Hal and 5-Year-old Hal, monitors, Computers.
  • Laerdal SimMan 3G, laptop, software updates and daily operations.
  • Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
  • Briefing Rooms: Computers/LCD display/AV and Conference equipment.
  • Learning Space Website/Server Support.
  • Nurses Station:
  • Computer and Network Printer
• Setup for training sessions with conference phone as needed.
• Perform support tasks for classroom and lab equipment.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

Qualifications

• Associate's Degree in Computer Science or a related technology field required.
• 3+ years experience with desktop support or in a help desk required.
• 2+ years experience with Microsoft Active Directory in a large network environment required.
• Experience providing support in a remote environment.
• Advanced knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Expert troubleshooting skills of infrastructure technologies; networks, telecommunications, and end-user related devices.
• Knowledge of IT Service Management a plus.
• Excellent written and verbal communication skills.
• Superior organization, periodization, self-motivation, and problem resolution skills.
• Ability to analyze problems and recommend solutions.
• Strong technical and analytical skills.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• MCP and A+ certification Preferred.

Additional Information

_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $41419.01 and $75065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:_

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• _12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/us/en/benefits. _

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation