Customer Engagement and Loyalty Co-Op

Hybrid - 4 days required in office, option to work from home 1 day each week

$23/hr, 40 hours per week

January 6, 2026 - June 2026

EF Education First is excited to offer a Cooperative Education (co-op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.

EF offers a multitude of full-time, 6-month co-ops starting in January or July, across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

The Role:

We are looking for a customer-focused and detail-oriented individual to join the Customer Engagement and Loyalty team in EF Educational Tours. This entrepreneurial team builds loyalty and strengthens EF’s brand by creating unique opportunities for customers beyond their tour experience. For example, we oversee initiatives for our VIP customers to explore the world with other educators, prepare first time tour leaders with experiential trainings to Europe and Latin America, as well as drive repeat business and referrals through our Global Rewards Program. In this role, you will be directly involved in executing tasks that help reinforce desired ideal customer behaviors, communicate with loyal and new customers, and manage internal and external requests that help elevate the customer experience and increase overall retention. This role is the engine behind fulfilling redemption requests and a source of information on our Global Rewards Program for both sales teams and customers.

What You’ll Do:

• Communicate professionally with customers and colleagues via phone and email.

• Address inquiries and efficiently process requests related to our Global Rewards program.

• Organize and record customer redemption interactions through our internal customer relationship management (CRM) software.

• Partner with members of the Loyalty team to ensure seamless support and meet customer needs.

Who You Are:

• Able to work efficiently and prioritize delegated tasks.

• A self-starter and fast learner.

• Well organized with impeccable attention to detail.

• Strong communicator, approachable, helpful, and friendly.

• Able to work collaboratively with the Customer Loyalty team.

• Enthusiastic learners’ mentality.

About EF Educational Tours:

EF Educational Tours teams up with educators to take students beyond the classroom on immersive international travel programs. We deliver educational experiences powered by a proven learning method that’s designed to build essential skills, like curiosity and communication. Our tours are where learning meets life-they give students firsthand experience of the world, and unlock the type of personal growth that prepares them for their futures.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.