Job Description

Our division’s mission is to meet every student where they are with authentic presence, outreach, and engagement. This role will be responsible for building relationships with prospective students and assisting students through all stages of the application process including exploring, applying and enrolling. The counselor will provide student-centered counseling being able to connect on a wide breadth of areas for the University.

90% of time **** spent on direct student engagement;

• Provide high-level service to prospective students and parents regarding degree and other programs, application processes, financial aid, orientation and other determining factors for enrollment.
• Build engagements with students and parents in person (on and off campus), via email, phone, and texting.
• Attending regular staff meetings to stay informed of institutional changes that would impact the students' experience.
• Assist with events on and off campus including organizing, set up, running and presenting.
• Share trends on what you are hearing from students with the wider team.
• Make admission decisions.
• Use the CRM to record engagements.

Additional Responsibilities

• Make connections with campus partners including staff and faculty to be a resource for students.
• All other duties as apparent or assigned by supervisor(s).

Qualifications

Minimum Qualifications

• Associates or Bachelor’s degree.
• Strong communications skills, including strong active listening; professional written communication skills; public speaking skills.
• Skilled at working with intergenerational colleagues and families
• Effective time management skills
• Team player, effective at collaboration
• Experience with Microsoft Suite of products (word, excel), Zoom, Google Suite of products (word doc, sheets, google meet)
• Ability to work independently with little supervision
• Ability and excitement to work effectively in a diverse work environment

Preferred Qualifications

• Admission experience as a professional staff or student worker
• Ability to speak bilingually: Spanish, Somali, Arabic or Hmong

Work Environment and Physical Demands

• Typical work environment is an office. Working at a desk for long periods of time. Some remote work may be an option.
• Regional travel at various fairs which includes standing, talking, presenting.
• Regular phone, computer keyboard, mouse and monitor use. Repetitive arm and hand motions.
• Occasional intense work environment as it relates to emotional reactions from students and/or parents
• Medium work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Including carrying boxes, pushing carts, and moving inventory on shelves.

Additional Information

Benefits at Augsburg

Augsburg University offers a competitive and comprehensive total rewards program including:

• Medical, dental and vision coverage

• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility

• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US

• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire

• Employer-paid STD, LTD and life insurance

• Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: hr@augsburg.edu.