Job Description
DEPARTMENT: Admissions
REPORTS TO: Director of Admissions or Admissions Manager
FLSA STATUS: Non-exempt
GENERAL PURPOSE: The purpose of the Admissions Representative position is to enroll prospective students in CSI programs.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES
· Contact leads/prospective students to set up appointments for campus visits.
· Interview prospective students.
· Effectively use set contact strategies to convert leads.
· Consistently meet or exceed set enrollment/start and conversion goals.
· Follow-up with new students to confirm start dates and check status.
· Work with current students regarding day-to-day issues during start periods such as cancels, drops, schedules, attendance and other school-related problems.
· Generate referrals and professionally developed leads.
· Continually update SMS database with student information.
· Report daily on appointment activity.
· Check admissions files for accuracy.
· Other duties and special projects as assigned.
SUPERVISORY: This position has no supervisory responsibilities.
EDUCATION AND/OR EXPERIENCE: Bachelor's degree (B. A.) from four-year college or university. Minimum 2 – 3 years’ experience in higher education admissions in domestic market preferred.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING SKILLS: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
EQUIPMENT/COMPUTER SKILLS: Incumbent must be able to use the following equipment and software packages with proficiency:
· Microsoft Office Suite
· SMS
CERTIFICATES: None
BEHAVIORAL COMPETENCIES:
· SALES SKILLS - Develops and obtains new work from both existing students and new students; Achieves sales goals; maintains records & promptly submits information; Discerns when to use compassion/empathy, assertiveness, probing techniques and other sales methods as needed.
· DETAIL ORIENTATION - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
· VERBAL COMMUNICATIONS - Speaks clearly & persuasively; Listens well; responds appropriately; Demonstrates presentation skills.
· RESILIENT – Persistent; maintains high energy level when dealing with challenges; Maintains confidence.
· INITIATIVE - Self-starting; Creative; Motivated; Searches for new, improved methods and procedures. Requests additional responsibility.
· PROBLEM SOLVING - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
· PACE - Meets productivity standards; Multi-tasks; Completes work in timely manner; Strives to increase productivity; Works and learns quickly; Maintains sense of urgency.
· DEPENDABILITY - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· CUSTOMER SERVICE - Responds promptly to student needs; Responds to requests for service and assistance; Meets commitments.
· TECHNICAL SKILLS - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
· QUALITY - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
· ADAPTABILITY - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
· PROFESSIONALISM - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
· JUDGMENT - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
· ETHICS - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
BENEFITS OFFERED
Company Description
Our school is focused on helping students get the skills and support they need to reach their goals. Whether you are looking to improve your professional skills or to pursue further academic study, CSI can help!