• Answer incoming calls and messages from concerned clients
• Listen to client issues with empathy
• Understand each client’s frustrations and recommend appropriate solutions
• Negotiate with clients and instructors to resolve problems
• Make lesson recommendations and talk about reasonable swim (learning?) expectations
• Help new clients register for lessons
• Assist current and potential customers via live chat

• Creative problem solver who brainstorms quickly
• A good listener who is calm under pressure
• Excellent verbal and written communicator
• A positive, friendly team attitude
• Honest and ethical with good judgment
• Able to learn new software programs quickly/tech-savvy
• High attention to detail - on the phone, in email and in account management
• Flexible schedule for weekend and/or holiday work
• Experience working with children or teaching swim lessons is a plus!

Sunsational Swim School is the #1 provider of private at-home swim lessons in America - with over 2,000 Sunsational swim instructors in 40 Metro areas Nationwide!