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Customer Experience Specialist (Up to $16/hr)

Sunsational Swim School

Customer Experience Specialist (Up to $16/hr)
San Diego, CA Internship Paid

Compensation

$14 - $16/hour

Description

  • Answer incoming calls and messages from concerned clients
  • Listen to client issues with empathy
  • Understand each client’s frustrations and recommend appropriate solutions
  • Negotiate with clients and instructors to resolve problems
  • Make lesson recommendations and talk about reasonable swim (learning?) expectations
  • Help new clients register for lessons
  • Assist current and potential customers via live chat

Qualifications

  • Creative problem solver who brainstorms quickly
  • A good listener who is calm under pressure
  • Excellent verbal and written communicator
  • A positive, friendly team attitude
  • Honest and ethical with good judgment
  • Able to learn new software programs quickly/tech-savvy
  • High attention to detail - on the phone, in email and in account management
  • Flexible schedule for weekend and/or holiday work
  • Experience working with children or teaching swim lessons is a plus!

About Us

Sunsational Swim School is the #1 provider of private at-home swim lessons in America - with over 2,000 Sunsational swim instructors in 40 Metro areas Nationwide!

Take a look at our Instagram feed