Customer Support Co-Op

Cultural Care Au Pair: a division affiliated with EF Education First
Office Location: EF Center, Cambridge, MA

Schedule: Hybrid schedule, Monday to Thursday in office, option to work remotely on Fridays

Compensation: $20/ hr. / 40 hours per week. Start date July 2026.

EF Education First is excited to offer a Cooperative Education (co-op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time .

EF offers a multitude of full-time, 6-month co-ops starting in January or July, across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

About the role:

• You will use superior communication skills and timely responsiveness in this highly visible position within our company.
• Work mostly through phone and email communication, to serve as the primary resource of information and problem solving for our host families, au pairs, Local Childcare Consultants (LCCs) and colleagues.
• Work to ensure our program remains compliant with the regulations set forth by the US Department of State and ensure our host families uphold their financial responsibilities of the program.
• With every inquiry, you proactively add value to the overall customer experience by remaining positive and thorough, taking ownership of resolution, and anticipating their future needs.

This role gives insight into every aspect of our organization, setting up the right candidate for future career growth opportunities.

Who we’re looking for:

You are a natural relationship builder and truly enjoy working with people. If you thrive independently while striving towards a greater team goal and want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you.

• A strong communicator: effectively communicate with customers and colleagues on a regular basis. This includes but is not limited to being able to speak to a family about a past due balance, an au pair who needs help with a missed flight or a colleague regarding Department of State regulations that pertain to our program.
• Strategic thinker: able to organize daily tasks in order to be efficient and deliberate in accomplishing goals.
• Goal & Global oriented : motivated to attain weekly, monthly and annual individual and department goals.
• Flexible: can pivot and adapt quickly to new processes in order to meet company and customer needs.
• Collaborative: highly skilled in being informative with fellow departments to provide the best overall customer experience.
• Analytical: comfortable with numbers and being able to read spreadsheets.
• Creative: share fresh ideas on ways we can improve staff efficiency and the customer experience.
• Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.

Previous customer service experience preferred.

Technical skills needed:

• Ability to manage high volumes of calls, emails and tasks daily
• Strong attention to detail and multitasking skills
• Proficient in working with deadlines
• Excellent written and verbal communication skills
• A natural motivator and connector, bringing passion and enthusiasm to a team
• Problem solving skills

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.