Customer Service Coordinator - Seasonal

EF Ultimate Break

Cambridge, MA

Start Date: April 22nd

End Date: End of August

*Applications will be reviewed on a rolling basis till this date

**For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date. In-person seasonal opportunity.

The Opportunity

Limited Customer Service experience? No problem. Our Customer Service Internship is designed to give you exposure to business development and our customer service process. This program is a great way to build your customer service skills and career with a global leader in the industry.

As a member of our high energy customer service team, you are obsessed with customer satisfaction and thrive in a fast-paced, dynamic environment. You’ll serve as the voice of EF Ultimate Break, fielding calls, text and chats from our travelers and servicing those inquiries in an enthusiastic, knowledgeable and compassionate manner.

• You will work primarily through phone, text, and email communication, serving as the primary source of information to travelers calling in after booking
• You will be the voice of EF Ultimate Break for our customers, passionate and professional about delivering the best possible customer experience before and during a customer’s trip.
• You are known for your keen attention to detail, strong organizational skills, and creative approach to problem-solving
• You seek out ways to surprise and delight travelers at every step of their journey

Who We Are Looking For

• You recognize great customer service, and you strive to provide it each day
• You are passionate about travel - and are energized by helping others see the world
• Someone who believes no question is too silly...
• An influencer - a natural networker who loves talking to people
• You are solutions-oriented and a self-starter
• You want to be part of a team that motivates and inspires you

Why you’ll love working here:

Work in our beautiful Cambridge office where you’ll enjoy comprehensive professional development, frequent social programming, and our employee-run “EFinity” groups: Black@EF, LGBTQ+@EF, Latinx+@EF, API@EF, Accessiblility@EF, Jewish@EF, Faith@EF, Indigenous@EF, and Parents@EF.

Salary and Hours Expectations:

• $17/hour
• 40 hours per week

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.