Customer Support Coordinator

Cultural Care Au Pair
Location: Denver

The Cultural Care Customer Support Coordinator role offers a unique window into every part of our organization, creating a strong foundation for future growth within the organization and the broader EF family. This highly visible position relies on excellent communication, quick responsiveness, and a genuine desire to support others. Working primarily through phone, text, and email, you’ll serve as a key resource for host families, au pairs, contractors, and colleagues. You will also receive specialized training in Host Family Finances, working toward managing your own finance region.

Key Responsibilities:

• Deliver clear, effective support to customers through both phone and email communication
• Resolve questions and issues promptly while demonstrating empathy, clarity, and full ownership
• Maintain a strong balance between proactive outreach and timely responses to incoming needs
• Reach out to host families regarding program fees, due dates, credits, and discounts
• Oversee Accounts Receivable for your assigned region with accuracy and accountability
• Provide targeted support to additional finance regions as needed

Qualifications:

You’re a confident, poised communicator who builds strong relationships and thrives in a collaborative environment. You enjoy working with others toward shared goals and feel energized by contributing to a program that creates meaningful cultural exchange experiences.

You approach every interaction with a solution - oriented mindset, balancing empathy with efficiency and setting realistic expectations. Customers feel supported because you communicate clearly, take full ownership of resolutions, and follow through with a high sense of responsibility. You anticipate needs, adapt quickly to changing situations, and consistently add value by being thorough, proactive, and attentive to detail while maintaining the timely, results - driven approach that keeps our program running smoothly. The ideal candidate demonstrates these attributes:

• Great verbal and written communication skills
• Strong attention to detail
• High sense of responsibility and ownership
• Adaptable, resourceful, and naturally inclined to solve problems
• Poised, confident demeanor in fast-moving situations
• Energetic, results-driven, and self-motivated
• Ability to complete tasks efficiently and on time
• Comfortable balancing proactive outreach with reactive support
• 1-2 years of professional experience, ideally in customer services
• Demonstrated relationship-building experience
• Strong organizational skills and the ability to manage multiple priorities

Why you’ll love working here: Perks, Benefits, and more! ****

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF and Cultural Care (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you join our team, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Paid International Business Travel opportunities
• Commitment to professional growth: robust monthly calendar of trainings and development workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits and a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run “EFinity” groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
• Discounts at local venues and businesses
• Compensation for this role starts at $50k

About Cultural Care Au Pair ****

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-create students of the world, and turn dreams into international opportunities.

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well...you.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.