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Helper 3 - Printing

Wilmington Health

Helper 3 - Printing

Wilmington, NC
Full Time
Paid
  • Responsibilities

    Wilmington Health is a medical group who aspires to be the most trusted partner in healthcare. We are committed to providing the highest quality of care to the patients we serve in our communities. Our organization is constantly seeking for new ways to transform the delivery system. Wilmington Health strives to always improve the patient experience. We are looking to grow our team with like minded team members who share the values of our organization. Are you looking for a place to grow in a team who respects and embraces change and creative thinking? Are you looking to lead the way in quality care in your community? Come and join our team. Apply today!

     

    PURPOSE

    The Credentialing Assistant is responsible for supporting the Credentialing Specialist in all aspects of the credentialing, recredentialing and privileging process at Wilmington Health.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Responsible for routine, standard communications and data-gathering activities associated with the credentialing and payer enrollment process, based on Team Protocols
    • Responsible for maintaining up-to-date files on Wilmington Health Providers
    • Responsible for organizing and maintaining documents and other items, digital or hardcopy, in the Provider’s file
    • Responsible for maintaining credentialing software, i.e., building forms, queries, and reports, keeping abreast of version updates, etc.
    • Responsible for publishing credentialing status reports and other communications to Wilmington Health Leadership in a timely and accurate manner
    • Responsible for other administrative functions within the Credentialing Team

    OTHER- COMPLIANCE, HIPAA AND SECURITY

    • Employees acknowledge that compliance with Wilmington Health’s HIPAA, Security and Compliance Plan policies and procedures as well as all other Wilmington Health policies and procedures is a condition of employment and that any violation will result in sanctions up to and including termination based on the type and severity of the violation.
    • Maintains confidentiality of provider and clinical personnel information.
    • Extensive and frequent verbal and written communications with Clinicians, Medical Staff Offices, state licensing boards, professional references and internal company staff, requiring professionalism and tact, to obtain or provide all needed information quickly in order to expedite the credentialing of providers.
    • Provides excellent customer service in accordance with Wilmington Health’s customer service standards to all internal and external parties.
    • Achieves compliance with Credentialing Department metrics and performance standards by adhering to the Credentialing process and documenting accurately in company database(s). Accurately maintains systems database(s) to track, follow-up and disseminate status of credentialing, hospital privilege and payer enrollment to other departments in a timely manner.
    • Attend and participate in required meetings; participating in developing and implementing company-wide goals; participates in problem-solving and decision making; positively supports and adheres to management decisions, being flexible and adaptable to change, establishing trust and respect for other team members and completing training as required.
    • Communicates issues to management in a timely and accurate manner

    OTHER DUTIES

    Responsible for other duties as assigned

    MINIMUM QUALIFICATIONS

    • A high school diploma or equivalent
    • A minimum of 2 years’ experience in healthcare credentialing and/or payer enrollment
    • Previous experience with credentialing software or other type of database
    • Ability to use independent judgment to manage and impart confidential information; works independently, is self-directed and effective in a team, high-paced environment
    • Ability to organize, prioritize, coordinate and follow thru on multiple activities and tasks in a timely manner
    • Excellent customer service and organizational skills; excellent file management skills
    • The ability to handle high volumes of files under tight deadlines and set priorities
    • Strong teamwork orientation regarding resolution of issues
    • Demonstrated proficiency of Excel, Word, and Outlook
    • Excellent file management skills
    • Excellent verbal and written communication skills are essential. Able to communicate and present information to a wide variety of parties effectively
    • A high level of accountability
    • Full COVID 19 vaccination is required as a condition of employment for all position with Wilmington Health. Documentation is required prior to orientation.

     

     

    ADA PHYSICAL DEMANDS

     

    Rarely (Less than .5 hrs/day)  Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

    PHYSICAL DEMAND

    REQUIRED?

    FREQUENCY

    Standing

     

    Frequently

    Sitting

    Continuously

    Walking

    Frequently

    Kneeling/Crouching

    Rarely

    Lifting

    Rarely

     

    Required Skills

    CREDENTIALING ASSISTANT COMPETENCIES

     

    GENERAL

    1. Customer Service
    2. Professionalism/Integrity/Responsibility
    3. Teamwork/Process Focus
    4. Dependability/Punctuality
    5. Interpersonal Relationships/Communication
    6. Judgment/Decision Making/Problem Solving
    7. Quality/Quantity
    8. Initiative
    9. Safety/Housekeeping
    10. Organizational Skills/Time Management

     

    Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual preference, disability, genetic information or any other class protected under state or federal law.

     

    Required Experience

  • Qualifications

    CREDENTIALING ASSISTANT COMPETENCIES

     

    GENERAL

    1. Customer Service
    2. Professionalism/Integrity/Responsibility
    3. Teamwork/Process Focus
    4. Dependability/Punctuality
    5. Interpersonal Relationships/Communication
    6. Judgment/Decision Making/Problem Solving
    7. Quality/Quantity
    8. Initiative
    9. Safety/Housekeeping
    10. Organizational Skills/Time Management

     

    Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual preference, disability, genetic information or any other class protected under state or federal law.

     

  • Industry
    Hospital and Health Care