Responsible for researching and assessing emerging educational technologies. Implements new classroom technology and applications according to campus pedagogical curriculum needs. Designs and implements training workshops for faculty and staff in relationship to educational technologies. Educational technology liaison to academic departments and services. Develop requests for proposals and facilitate the procurement of RFPs, Oversee the technology standard for instructional space.

Required Skills

Master's degree required and 3-5 years of experience. The position is based in Boston and partially hybrid. A cover letter is highly preferred.

Technical Expertise

• Strong skills with Ed tech platforms, software, and functions a must - (experience in varied professional and institutional environments is a plus).
• Expertise with curriculum management and assessment platforms, workflows and processes - experience with Learning Management Systems (Blackboard desired) as well as Point Solutions, NVivo, Qualtrics, WordPress, Camtasia, and basic HTML programming.
• Strong experience with a variety of program workflows commonly leveraged in a complex higher education environment.
• Experience training others on web site content management and development with WordPress is a plus.
• Experience with Generative AI platforms and a familiarity around AI functions for teaching and learning
• Ability to proactively resolve help tickets and monitor ticket activity to look for any trends that need escalation.
• Master's in educational technology and/or Learning Design and ITIL certification.
• Three to five years implementing and providing technical support on educational technology.

Soft Skills:

• Strong writing and organizational skills required.
• Ability to proactively address needs, sometime anticipating needs before clients may realize they have them.
• Demonstrate patience when problem-solving complex technical issues with diverse customers.
• Must possess excellent interpersonal communication skills.
• A strong customer-centric focus and desire to provide world class level service.
• Self-directed, motivated, and professional who thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
• Work well with both internal clients and partners and external vendors.
• Work productively both independently and in cross-functional teams
• A high level of independent decision making is required. Must be able to manage multiple changing priorities while ensuring hard deadlines are always met.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _

Required Experience

Master's degree required and 3-5 years of experience. The position is based in Boston and partially hybrid. A cover letter is highly preferred.

Technical Expertise

• Strong skills with Ed tech platforms, software, and functions a must - (experience in varied professional and institutional environments is a plus).
• Expertise with curriculum management and assessment platforms, workflows and processes - experience with Learning Management Systems (Blackboard desired) as well as Point Solutions, NVivo, Qualtrics, WordPress, Camtasia, and basic HTML programming.
• Strong experience with a variety of program workflows commonly leveraged in a complex higher education environment.
• Experience training others on web site content management and development with WordPress is a plus.
• Experience with Generative AI platforms and a familiarity around AI functions for teaching and learning
• Ability to proactively resolve help tickets and monitor ticket activity to look for any trends that need escalation.
• Master's in educational technology and/or Learning Design and ITIL certification.
• Three to five years implementing and providing technical support on educational technology.

Soft Skills:

• Strong writing and organizational skills required.
• Ability to proactively address needs, sometime anticipating needs before clients may realize they have them.
• Demonstrate patience when problem-solving complex technical issues with diverse customers.
• Must possess excellent interpersonal communication skills.
• A strong customer-centric focus and desire to provide world class level service.
• Self-directed, motivated, and professional who thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
• Work well with both internal clients and partners and external vendors.
• Work productively both independently and in cross-functional teams
• A high level of independent decision making is required. Must be able to manage multiple changing priorities while ensuring hard deadlines are always met.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _