The Eagle Central Office Manager plays a vital role in Eagle Central's fast-paced, student-centered environment. As the first point of contact for students, families, and campus visitors, this individual helps set the tone for a positive and supportive college experience. The role directly supports the college’s mission of student success by ensuring a welcoming front-office experience, delivering high-level administrative support, and coordinating daily operations across multiple student service functions.
We’re looking for someone with energy, warmth, and a can-do attitude—someone who thrives in a dynamic setting where no two days are the same. The ideal candidate is highly organized, adaptable, and a natural communicator who can juggle multiple priorities while remaining calm and composed. They take the initiative, solve problems on the fly, and bring a collaborative spirit to everything they do.
This position involves working closely with faculty, staff, and departments across campus to ensure students feel supported from their first interaction through their journey with us. If you love creating order in a busy environment and take pride in being a go-to resource, we want to meet you.
Essential Responsibilities
50% – Front Office & Customer Service
- Serve as the initial point of contact for in-person visitors, phone calls, and emails, providing accurate information and warm, professional service.
- Address inquiries, offer guidance, and connect students and families with appropriate staff or resources.
- Schedule appointments and manage calendars for the Enrollment Specialist, advisors, and Team Leads.
- Respond to routine questions related to enrollment processes and follow up to ensure resolution.
- Maintain a welcoming, student-centered front desk environment aligned with the department’s access goals.
- Monitor and triage front desk activity to ensure efficient flow and responsiveness during high-traffic periods.
- Maintain and update front-desk procedures, resource materials, and FAQs to ensure consistent service.
- Assist with urgent student concerns by calmly coordinating with appropriate staff or services.
- Track and log student interactions and service patterns to support quality improvement.
20% – Office Administration & Document Management
- Maintain accurate, organized, and up-to-date digital and physical filing systems to ensure timely student records and documentation access.
- Ensure compliance with institutional policies and FERPA regulations when handling student files and sensitive information.
- Process and track administrative, financial, and personnel-related forms for the department, including routing for signatures and following up on approvals.
- Oversee day-to-day office operations by managing the ordering, receiving, and inventorying supplies and materials.
- Monitor and forecast supply needs proactively, reordering to maintain a well-equipped and efficient office environment.
- Coordinate with facilities and IT support to address office equipment needs, repairs, and workspace organization.
- Contribute to developing and refining internal administrative procedures to improve efficiency and reduce bottlenecks.
15% – Registration Support & Special Projects
- Provide front-line support during peak registration periods by assisting students with registration, ensuring they are directed to the appropriate advisors or resources when needed.
- While not responsible for academic advising, this role will be trained to assist with basic registration functions, including navigating systems, troubleshooting issues, and answering general process-related questions.
- Support the Enrollment Services team with special projects, outreach events, and other departmental initiatives as needed.
- Offer flexible support to help ensure smooth operations during high-traffic times and critical enrollment windows.
15% – Staff Support & Special Projects
- Provide dependable administrative support to the Dean, Assistant Dean of Enrollment, and Team Leads (Senior Coordinator of Advising and Enrollment, Director of Financial Aid, and Assistant Registrar) to help keep operations running smoothly.
- Assist in planning and executing enrollment events, outreach activities, and other student-centered initiatives that promote access and success.
- Pitch in on special projects and departmental priorities as needed, offering flexible support to meet evolving goals and timelines.
- Contribute to a collaborative and solutions-oriented team culture supporting students and colleagues.
Required Skills & Qualifications
- Associate’s degree required
- Strong customer service and interpersonal skills; ability to communicate clearly with all populations.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); comfort with databases and digital platforms.
- Excellent organizational, time management, and problem-solving skills.
- Ability to work independently and collaboratively, manage multiple tasks, and take initiative.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Experience in data entry, recordkeeping, and basic financial tracking.
Preferred Qualifications
- Bilingual in English and Spanish preferred
- Experience in higher education, nonprofit, or student service settings.
- Familiarity with CRM systems or institutional platforms (e.g., Anthology).
The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.
Required Skills
Required Experience