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Customer Service Center Representative

College of Western Idaho

Customer Service Center Representative

Nampa, ID
Paid
  • Responsibilities

    FLSA STATUS: Non-Exempt

    POSITION TYPE: Part-Time, Non-Benefited

    DEPARTMENT: Workforce Development

    RESPONSIBLE TO: Director, Business & Manufacturing Programs

    ESTIMATED CLOSING DATE: Until Filled

    POSITION SUMMARY

    A Workforce Development teacher will be expected to effectively demonstrate support of program education; provide a positive, supportive and professional atmosphere for students and instructors; provide a positive and encouraging atmosphere for individuals in achieving their goal of successfully completing their program of study. In addition, the instructor will contribute to the effectiveness and quality of the program; and provide constructive, supportive behavioral feedback to improve the quality of education and customer service.

    ESSENTIAL FUNCTIONS OF THE JOB

    Instructors teach assigned classes in accordance with established policies and guidelines.

    • Deliver the approved course of study as outlined in the syllabus, maintaining a student-oriented approach to education.

    • Prepare and/or gather current instructional materials and equipment and use available technological equipment and methods for delivery.

    • Provide individual and group instruction.

    • Modify instructional material and methods based on program coordinator assessments and feedback.

    • Implement & evaluate new instructional technologies.

    • Evaluate student learning and teaching effectiveness through written, oral, practical and/or performance testing, ensuring that what is taught is what is evaluated.

    • Provide frequent feedback to students regarding individual progress in each course.

    • Manage and supervise students in all assigned classroom and laboratory activities (substitute personnel must be approved by Program Manager).

    • Maintain discipline in the classroom and laboratory.

    • Recommend and assist Program Coordinator/Program Manager in preparing curriculum revisions.

    • Work with advisory committee and program coordinator to meet changing needs of the program and industry.

    • Attend and participate in scheduled meetings.

    • Maintain current knowledge of technology in the field.

    • Maintain Physical strength and fitness level for working conditions in welding/fabrication environment.

    MINIMUM QUALIFICATIONS

    • Degree in related discipline or equivalent experience.
    • Training and specialized knowledge in Welding field
    • Work experience related to instruction
    • Strong familiarity with technician training needs
    • Knowledge of adult learning methodology
    • Industry specific certification if applicable
    • Ability to adapt to variety of teaching methodologies including lectures, group activities, individual instruction, distance learning, and teaching with technology
    • Ability to demonstrate commitment to professional growth and development
    • Proficiency in usage of internet, email, word processing, spreadsheet, and presentation software application
    • All applicants must provide a resume and proof of either education or work experience.
    • 6 years of experience in the field or equivalent combination of education / certificate and work related experience.
    • Certification in MIG, TIG, Stick and have experience welding Aluminum, Steel & Unistrut, preferred
    • Supervisor experience, preferred
    • Certified Welding Inspector, preferred
    • Train the trainer, Teacher training course, or equivalent. Can be provided upon employment, preferred

    WORKING ENVIRONMENT

    The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is usually working indoors, which means exposure to heating or air conditioning. There may be some outdoor exposure when transferring between locations. The noise level in the work environment is generally quiet, but varies based upon activity.

    Required Skills Required Experience

  • Qualifications

    EDUCATION AND EXPERIENCE High school diploma or GED equivalency is required. Must be 18 years of age or older. Current certification as a Registered Behavior Technician (RBT®) as issued by the Behavior Analyst Certification Board (BACB) is preferred. Two years of completed coursework in psychology, education, social work, behavioral science, human development or related fields and/or prior experience working with individuals with developmental and physical disabilities, and challenging behaviors is preferred. KNOWLEDGE, SKILLS AND ABILITIES

    • Current knowledge base of ASD’s, ABA treatment, and human development.
    • Developed oral and written communication skills.
    • Organizational ability; excellent time management
    • Ability to develop and maintain relationships with clients, supervisors, peers, and community members.
    • Committed to ongoing training and development; commitment to client confidentiality (HIPAA).
    • Willingness to initiate and receive constructive feedback from supervisor, department heads.
    • Technological competence to use computers and software utilized by the organization.

    WORKING CONDITIONS/PHYSICAL REQUIREMENTS

    Clinic environment with minimal exposure to dust, noise, etc. Extended periods of movement required. Some travel may be required. May be required to intervene with persons who demonstrate problem behaviors. Ability to lift and carry items weighing up to 30 pounds. Requires repetitive movements of the wrists, hands, and/or fingers. This position has been evaluated as a Level I in accordance with the Occupational Safety and Health Administration (OSHA) definition of Occupational Exposure to blood borne pathogens Level I: Positions in this category are required to perform tasks which involve exposure to blood, potentially infectious body fluids, or hazardous waste. MEASURES OF PERFORMANCE

    • Production Goals/Annual Performance Goals
    • Audits and Reviews; Inspections
    • Safety Record
    • Variance Records
    • Documentation Timelines and Accuracy
    • Team Feedback
    • Person Supported/Family Feedback
    • Customer/Contractor Feedback
    • Special Projects
    • Adherence to Mission and Core Values
    • Regulatory Audits and Reviews
    • BACB Code of Ethics

    NOTE: JOB DESCRIPTIONS ARE NOT EXHAUSTIVE LISTS OF ALL SKILLS, RESPONSIBILITIES, OR EFFORTS ASSOCIATED WITH A JOB. THEY REFLECT PRINCIPLE JOB ELEMENTS ESSENTIAL FOR PERFORMING THE JOB AND EVALUATING PERFORMANCE. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION.

  • Industry
    Education