Technology Support Specialist - Journey Please see Special Instructions for more details. * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Position Details Position Information Job Title Technology Support Specialist - Journey Position Number 001730 Vacancy Open to All Candidates Time-Limited No Department Homepage https://itcs.ecu.edu/ Advertising Department ITCS SYSTEMS AND APPLICATIONS SUPPORT Division Administration & Finance Classification Title 12264 Tech Support Specialist Competency Level 2 - Journey Working Title Technology Support Specialist - Journey Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $42,593 - $82,826 Anticipated Hiring Range $51,143 - $70,528 Salary Grade Equivalency IT05 Work Schedule M-F Work Hours 8-5 Position Location (City) Wanchese Job Category Staff - Information Technology Organizational Unit Overview Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university. Job Duties This position provides audio visual, desktop, server and network support for the staff and faculty at the Coastal Studies Institute (CSI). This position will be located at the CSI in Wanchese, NC, part of the NC Outerbanks. This position serves as liaison to CSI and ECU IT resources. The individual in this position will consult with clients and evaluate hardware, software, and network connectivity needs and problems. He/she will resolve or refer to the appropriate agency hardware, software, and network connectivity issues for desktop and notebook PC systems, servers, video conferencing, lecture capture, and audio-visual technology, printers, peripherals and mobile devices. The employee will maintain hardware certification with major approved vendors as required to support client systems and will be authorized to order and replace warranty and customer replaceable parts. The employee will utilize new ITCS approved technologies and when appropriate coordinate with ITCS teams and clients to implement them effectively. He\she will participate in both short term and long range ITCS strategic planning. The employee will research, develop, and implement solutions enabling centralized management of client computing systems utilizing current and emerging technologies in software patch management, software deployment, anti-virus protection, computer policy administration, desktop remote control, and scripting. He\She will provide audio visual support to classroom, video conferencing, lecture capture, and audio-visual technology. This includes trouble shooting problems and resolving issues for AV and video conferencing systems. Repairing defective systems when possible, processing RMAs and maintaining supplies to manage minimum downtime. The employee will provide administrative support for campus physical and virtual servers. This support will be first line support and will act as liaison to ECU ITCS systems teams and contract server support vendor. By developing productive relationships with clients and understanding and anticipating their business needs, the employee will assist clients in effectively utilizing technology. He/she will Provide consulting support to faculty on enterprise technology needs, coach and train clients and provide learning materials including web pages. The employee will manage CSI campus technology projects. Duties require On-Call responsibilities with occasional support required on weekends. Minimum Education/Experience Associates degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the positions role; or a Bachelors degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the positions role, or a Bachelors degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the positions role; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. License or Certification required by statute or regulation None Preferred Experience, Skills, Training/Education Bachelors degree and two years of experience in information technology or related field; or Associates degree in information technology or related field and three years of experience in information technology; or an equivalent combination of training and experience. The employee will be expected to have considerable knowledge of business-class personal computer (PC) systems, networking, client/server systems in addition to video conferencing, lecture capture and AV technology used in a classroom environment. The employee must be broadly familiar with various software applications (Office Productivity, Web Browsers, Email clients, Video Conferencing) with high-level skills involving microcomputer operating systems (Windows 7/10, Windows Server 2008/2012, Linux, and Mac OS X) and experience with scripting languages such as Visual Basic and Windows PowerShell. The employee must be highly skilled in the following areas: problem solving, task prioritization, active listening, verbal and written communications. The successful candidate should have demonstrable experience in project management, software deployment, software patch management and systems management. Demonstrated PC experience with a strong emphasis on workstation installation and configuration and server administration are prerequisites. Work experience should include network communication configuration (TCP/IP), network troubleshooting from the PC to the network wall jack, workstation and server hardware/software troubleshooting, including OS and general application support. The candidate should have demonstrated experience providing Tier 1 support of AV control systems, audio amplifiers, mixers, projectors, touch displays and video conferencing systems in a classroom setting. Extensive experience with Microsoft applications/operating systems and Microsoft Active Directory Group Policy implementation is necessary. Microsoft Certified Professional and/or Linux RHCSA credentials are a plus. License or Certification required by the Department None Special Instructions to Applicant * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write see resume on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Job Open Date 11/12/2018 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 12/12/2018 Open Until Filled No Quick Link for Direct Access to Posting http://ecu.peopleadmin.com/postings/23230 Alternate option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY). Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance from 8:00-5:00 EST.