Under general supervision, responsible for performing complex system administration duties which ensure the effective technical design, provisioning, installation, configuration, operation and maintenance of mission critical enterprise systems. Serves as technical expert in the area of systems administration for Microsoft Exchange, Active Directory, Windows Server, VMWare and capacity planning.
Essential Functions
- Performs complex administration duties such as analyzing feasibility of system requirements, develops new system and application implementation plans, creates custom scripts and testing procedures to ensure operations reliability, reviews security monitoring to identify any possible intrusions.
- Installs, configures, maintains and administers storage systems; proactively monitors storage availability and I/O performance; troubleshoots storage problems, identifies root causes and develops solutions; supports storage planning and design, product upgrade and evaluation.
- Plans and performs systems preventative maintenance and network protection utilities. Identifies, configures and installs patches, upgrades and add-ons to mission critical servers and business systems.
- Documents server software installations, server hardware configurations, network connectivity and storage configurations.
- Provides Tier 3 infrastructure support upon request; investigates and troubleshoots issues both independently and coordinated through vendor support channels.
- Creates and maintains Active Directory user profiles, accounts, security membership and computer object settings and permissions; responds to tier 2 escalation of active directory incidents to include user impact service outages; troubleshoots and resolves authentication issues which includes workstation and server domain membership, and DNS settings.
- Provides training and guidance, and reviews work of less senior staff.
Required Skills
- Produces work that is accurate and complete.
- Produces the appropriate amount of work.
- Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
- Rebounds from setbacks and adversity when facing difficult situations.
- Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
- Advanced skills in Microsoft client operating systems, including workstation configuration and administration, troubleshooting resolution of failed systems initialization and the addressing and correction of corruption of Windows systems files.
- Advanced skills in Microsoft Windows Server operating systems, including installation and configuration of WSUS, installation, configuration and administration of Windows Federation, DNS, DHCP, and Windows storage.
- Expert knowledge of networking components such as switches, routers and hubs and their interactions including TCP/IP routing, IP addressing, subnets, and VLAN configuration and communication..
- Advanced skills in Active Directory and Windows design, with ability to manage and administer replication, ensuring the proper assignment and configuration of master roles, configuring forest-wide Lightweight Directory Access Protocol (LDAP) and managing and administering domain controller security policies.
- Expert knowledge of the protocols and tools for systems preventative maintenance and network protection utilities, with ability to successfully implement them.
- In-depth knowledge of firewalls and their configuration including the administration of Network Address Translations (NAT) protocol.
- Expert knowledge of current viruses and spam sources, and ability to implement defense mechanisms.
- Expert knowledge of VMWare including the ability to configure and administer SAN and NAS storage, Vmotion, workstation and server provisioning, and OS patching.
- Expert knowledge of backup protocols and their design, and ability to implement them.
Expert knowledge of hardware components and their purposes, including RAID, asynchronous operations and multi-processor systems.
- Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
- Strong oral and written communication skills, with ability to communicate complex technical issues to technical and non-technical audiences, and write technical specifications.
- Strong listening skills, with the ability to accurately receive and understand messages.
- Strong problem solving and analytical skills, with ability to determine key issues, develop effective actions plans and implement to successful conclusion.
- Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines.
- Strong customer service skills, with the ability to meet with and document customer requests and deliver accurately and timely on requests.
- Demonstrates a commitment to HPSJ’s strategy, vision, mission and values.
- Ability to work independently and as part of a team.
- Intermediate skills in Windows, Word, Excel and Outlook.
- Ability to speak and be understood in English.
- Ability to handle confidential information with appropriate discretion.
Preferred
- Knowledge of the healthcare and managed care industry, its products, services and major business processes.
Required Experience
- Bachelor’s Degree in Computer Science, Computer Information Systems or similar; and
- At least six years in systems administration, including installation, maintenance and support; and
- At least six years working with modern storage technologies such as SAN, RAID, NAS, fiber channels, storage mirroring/replication, clustered systems, LUN management.
- At least six years installing, configuring and allocating resources in a virtual environment; and
- At least six years installing and configuring services (UCS Chassis, blades, HP and standalone); and
- Experience in storage management; or
- Equivalent combination of education and experience.
Licensure, Certification, Registration
Preferred