Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!
We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
Leadership roles
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Requirements:
Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
Job Position: Pool Operations Manager
Reports To: General Manager, Assistant General Manager
FLSA Status: Non-Exempt
Summary: Oversees the quality and success of all pool operations including the management of the Deck Supervising staff, Golden Teachers and Swim Instructors, as well as the on-deck staff, maintenance of pool environment and interaction with students and parents/guardians. Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates thorough knowledge of management policies and practices.
Duties and Responsibilities:
Provides leadership, discipline and constructive feedback to Deck Supervisors, Instructors and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
Conducts periodic evaluations of Deck Supervisors, Instructors and Deck Teachers and holds them to a higher standard.
Interacts with parents/guardians to discuss student progress.
Acts as a “ambassador” to ensure customer satisfaction.
Acts as a substitute Deck Supervisor, Instructor or Deck Teacher when necessary.
Provides a weekly report from the following audits due no later than Sunday:
Deck Supervisor Notes – Summarized with any information that should be relayed to the Management team
Training Logs – Progress of current trainees as well as feedback and a plan of action (if necessary) to assist the trainee
Pump Room Checklist – Any anomalies found on the checklist that may require further attention (vastly varied ORP readings, temperature swings, etc.).
Cleaning Checklist – Feedback on what could get done each week
Visual Scheduler – Feedback on any classes that are being merged, closed or created and any classes with improper costs, class sizes, class types, etc.
Works hand-in-hand with the Deck Supervisors, Instructors and Deck Teachers on varying shifts to help improve their skillsets.
Provides advice, tips and support to the Deck Supervisor on shift
Provides support and constructive feedback to Instructors in water.
Provides support to Deck Teachers by speaking to the importance of safety in our program, assisting with duties (ribbons, lesson supplies, etc.), and coaching them on what the Deck Supervisors look for from Instructors.
Completes written performance reviews (GSRs) of the Deck Supervisors, providing constructive feedback to help improve their performance as needed.
Holds monthly meetings with the Deck Supervisors and Management to go over performance reviews (GSRs) of the aquatic staff. Discusses items to address in workshops and in-services.
Assists Management and Deck Supervisor staff in conducting workshops and in-service training.
Floats in the water at least 1 shift a week to ensure quality standards are being met.
Works with the managers to establish training goals.
Sends quarterly surveys to employees to see how our training processes can improve.
Assists with all W.A.T.E.R. Safety presentations.
Helps ensure Water Safety Awareness Week and Day are successful.
Fulfills other duties or responsibilities as assigned by the Employer.
Education/Experience: High school diploma or GED is preferred. Two or more years as a swim instructor preferred College degree preferred. Optional CPO Certification.
Certificates and Licenses: Lifeguard, CPR/AED, First Aid certifications and Ellis lifeguarding certifications (Training Available)
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.