Housing Operations Coordinator Grand Canyon University 569 reviews - Phoenix, AZ Only candidates who submit a resume and complete the full application will be considered - anyone without a resume will be declined automatically. For assistance with your job application please use our External Candidate Job Application Guide . All staff and faculty candidates will be asked to review GCUs staff or faculty expectations as part of the application process. Adjunct faculty candidates who are employed full time by Veterans Affairs and who are hired by GCU should have a waiver on file with the VA regarding employment with a for-profit educational institution. Waivers are available from the VA. Current Employees: Please ensure you are logged on to Workday to search and apply for jobs. For assistance with your job application please use the Internal Candidate Job Application Guide . Grand Canyon University is currently seeking a Housing Operations Coordinator. This position is instrumental in assisting the Housing Operations Manager with the planning, operation and implementation of student housing to ensure a positive, healthy and safe living and learning environment for the students. Responsibilities : * Coordinates housing for students for all semesters including planning and implementation of housing application processes, efficiently coordinating and overseeing all housing assignment logistics and ensures other departments are notified in a timely manner to ensure living areas are readied, i.e., Facilities and Residence Life. * Handles customer service complaints with parents/students and/or referring to appropriate resources; escalates complex complaints to housing operations management. * Collects, maintains, updates and tracks student housing data, ensuring data integrity, using available software; keeps data up to date to ensure reports are accurate; generates reports as requested. * Retrieves and analyzes data from software on a regular basis for auditing student housing reservations and occupancy. * Utilizes audited data to identify those students no longer eligible for University housing based upon Policy and acts appropriately which may include preparation and delivery of eviction notices and physical evictions with the aid of Public Safety staff. * Establishes and maintains collaborative relationships with other University representatives and ensures the Universitys customer service standards are upheld in communicating with students, parents and internal staff. * Lead formal presentations with stakeholders regarding housing information. * Assists in compiling information on housing for formal weekly meetings. * Assists in brainstorming meetings with Marketing Department in creating promotional/informational material about GCU housing for its targeted audiences. * Keeps current on industry best practices and technological innovations as related to position and notifies management of opportunities, and makes recommendations on process improvement(s). Qualifications : * Bachelors degree required from a regionally accredited institution. * Masters degree preferred. * One year experience in residential life and student housing. * An understanding of student development issues in post-secondary education helpful. * Strong interpersonal skills. * Excellent organizational and problem resolution skills. * High attention to detail with the ability to manage multiple tasks and meet deadlines.