Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
TRUSTMARK IS CURRENTLY SEEKING A DIRECTOR, CUSTOMER SUCCESS OPERATIONS, TO JOIN THE TEAM.
_FOR CANDIDATES BASED IN IL/WI (WITHIN TRAVEL DISTANCE), THIS WILL BE A HYBRID ROLE AND THE IDEAL CANDIDATE WILL BE REQUIRED TO WORK ON-SITE AT OUR OFFICE IN LAKE FOREST, IL FOR 2 DAYS. FULLY REMOTE CANDIDATES ARE ALSO WELCOME TO APPLY. _
OVERVIEW:
Has the overall accountability for the implementation lifecycle and service experience for new and reenrolling clients in assigned territory. Has direct management and accountability for Customer Success Managers, Implementation Managers, Implementation Coordinators within their assigned region and will be responsible for the strategic direction, oversight and standardization of implementation and service efforts in his or her assigned territory.
Strategically aligns with internal and external partners to ensure appropriate timelines, best practices and SLAs are followed. Will serve as the main escalation point for implementation and service issues within the assigned region. Also be expected to perform as a subject matter expert for the Customer Success team and will be expected to grow and develop his or her associates to be seen as trusted experts and the single source of contact for clients, brokers and external enrollment partners during the implementation and post-implementation service experience process.
JOB RESPONSIBILITIES:
TEAM LEADERSHIP
CROSS FUNCTIONAL PROJECT MANAGEMENT & LEADERSHIP
OTHER DUTIES/PROJECTS AS NEEDED/ASSIGNED
QUALIFICATIONS:
Bachelor’s Degree in business, communication, or similar field and / or
5 plus years direct or relevant industry / business experience
2 years team supervisor experience
Experience managing onsite and remote staff
Ability to travel up to 15%. May include occasional weekend travel.
Demonstrated proficiency in the following areas:
_PREFERRED: _
Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
FOR THE THIRD CONSECUTIVE YEAR WE WERE SELECTED AS A TOP WORKPLACE BY THE CHICAGO TRIBUNE. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
Required Skills Required Experience
Required Skills:
Job Location Code:
Chicago-Racine (CHI)
Job Location:
Chicago, Illinois, United States
Additional Locations
Job Type:
Full-Time/Regular
Posting Date:
5/27/21
Required Experience:
OSI Industries is an Equal Employment Opportunity employer that believes everyone has the right to be treated with dignity and respect. OSI does not discriminate on the basis of national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable law. All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.