Trustmark’s mission is to improve wellbeing – for everyone.  It is a mission grounded in a belief in equality and born from our caring culture.  It is a culture we can only realize by building trust.  Trust established by ensuring associates feel respected, valued and heard.  At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. 

SUMMARY:  In this position, you will provide administrative support to the Claims and Customer Service Staff for the Benefits Division.  You must also have good working knowledge of various parts of the claim processing platform(s) used for the body of work assigned.  In order to be qualified for the role, you must possess strong analytical, organizational, and letter writing skills, as well as be able to communicate effectively with others, both verbally, and in writing.  The position also requires good customer service skills and the ability to meet deadlines. 

RESPONSIBILITIES INCLUDE:

• Manually price claims for Claims and Customer Service, as requested.
• Maintain provider records by verifying various levels of information and making updates. This includes but is not limited to the provider’s address.
• Review and reissue all “return to sender” provider mail. This includes mail from various sources.
• Monitor the “can’t ID” submission queue. Create and send “can’t ID” letters when necessary.
• Manage requests from claims and customer service regarding manual pricing disputes from various networks. Obtain manual pricing, if necessary, from these entities, by following the processes and procedures outlined. (i.e. Aetna, Cigna, Multiplan).
• Act as Liaison for claims and customer service to obtain needed information from various vendors, such as ECHO and AMPS. Monitor submissions sent to the vendor daily for timeliness. Review and create delay letters where necessary.
• Other duties as needed/assigned.

QUALIFICATIONS INCLUDE:

• Must be proficient in MS Word and Excel.
• Strong written and verbal communication skills required.
• Strong analytical organizational writing skills required.
• Must be able to utilize a computer and related software.
• Must be a self-starter and have the ability to take responsibility for prioritizing, managing and following up on numerous tasks.
• Must be capable of working in an environment that requires standards of production and quality; make general decisions in the absence of specific direction and be capable of working in a team environment.
• Working knowledge of operating system(s) used by the Claims area preferred.

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives.  We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

FOR THE SECOND CONSECUTIVE YEAR WE WERE SELECTED AS A TOP WORKPLACE BY THE CHICAGO TRIBUNE. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization. 

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

Required Skills Required Experience

• Veterinary degree (DVM/VMD) from an AVMA-accredited school of veterinary medicine or ECFVG (Educational Commission for Foreign Veterinary Graduates) certification with post-graduate work experience at a ACLAM-recognized laboratory animal medicine training program or equivalent
• Licensure to practice veterinary medicine within the US
• Must be ACLAM Diplomate or be ACLAM boards-eligible
• Require knowledge and hands-on experience (2+ years) in animal models of infectious diseases at ABSL-2, -3 and/or -4 levels
• Preference will be given to those experienced in animal handling, dosing, sampling and capturing physiological/clinical pathology data measurements and in necropsy of research animals in a bio-containment facility.
• Lab animal surgical expertise and research study execution skills are highly desirable.
• Require multi-tasking and ability to work synergistically with other key stakeholders including EHS, Facilities, ROHP, Security and Investigators etc.,
• Must meet requirements and qualifications to assume delegated program responsibility in NEIDL
• Must meet requirements and qualifications for the Personnel Suitability and Reliability Program including DOJ/FBI background checks and SRA clearance in order to handle select agents and work in the biocontainment environment.
• Manage duties outside of NEIDL biocontainment as assigned such as weekend duty rotation. Participate in ASC managerial and strategic initiatives as led by ASC Director.

Please note, any individual working in the NEIDL facility and granted unescorted access, is subject to:

• periodic background reviews, including but not limited to: criminal background, credit history, drug screening, and behavioral evaluations
• periodic checks and regular renewals of security credentials, any applicable licenses, and verification of the successful completion of any required training at the facility

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.