About the Role

Boston University is seeking a detail-oriented, customer-focused Business Analyst to join the Student Employment Office (SEO) within Enrollment & Student Administration. This position plays a critical role in supporting the University's student employment operations by ensuring the accuracy and functionality of systems used for student hiring, payroll, personnel, and position management.

The Business Analyst serves as a primary resource for troubleshooting and resolving system issues within JobX and SAP, partnering with Enrollment Service Operations, Human Resources, Payroll, and Information Services & Technology (IS&T) to improve business processes, maintain data integrity, and deliver exceptional support to campus stakeholders.

Key Responsibilities

• Resolve and triage JobX and SAP support requests through ServiceNow.
• Troubleshoot system issues, update employee and organizational data, manage security access, and provide user support.
• Deliver excellent customer service to students, faculty, staff, and campus partners.
• Answer questions and support student employees with employment and system-related issues.
• Provide training and communicate system and process updates.
• Serve as backup for weekly student payroll reconciliation and troubleshoot payroll issues.
• Process SAP audit reports, correct data errors, and resolve hiring issues.
• Analyze business processes and recommend system and workflow improvements.
• Participate in system testing, quality assurance, and user acceptance testing for upgrades and enhancements.
• Collaborate with Enrollment & Student Administration, Human Resources, Payroll, and IS&T to resolve data and system issues and improve business processes.

Benefits and other information

• Remote work is dependent on performance and responsibility. This position is designated as remote-local. The successful candidate must reside within a 3-hour commuting distance of the University to attend occasional in-person events as required.
• Generous benefits package including health, dental, life insurance, tuition remission, retirement plan, paid time off.

About the Organization

• Boston University Student Employment Office is part of the Enrollment & Student Administration unit (ENSA).
• Across the 9 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.

Required Skills

A cover letter is required for consideration.

• Bachelor’s Degree and 2-3 years of experience.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions.
• Excellent customer service and communication skills.
• Experience working with enterprise systems or databases (such as SAP or similar ERP systems) is preferred.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Experience analyzing business processes and recommending improvements.
• Ability to work collaboratively across departments and build effective working relationships.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting HR, payroll, or student employment operations in a higher education environment.
• Experience with JobX, SAP, ServiceNow, or similar enterprise applications.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _

Required Experience

A cover letter is required for consideration.

• Bachelor’s Degree and 2-3 years of experience.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions.
• Excellent customer service and communication skills.
• Experience working with enterprise systems or databases (such as SAP or similar ERP systems) is preferred.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Experience analyzing business processes and recommending improvements.
• Ability to work collaboratively across departments and build effective working relationships.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting HR, payroll, or student employment operations in a higher education environment.
• Experience with JobX, SAP, ServiceNow, or similar enterprise applications.

_We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. _