The Staffing and Scheduling Coordinator is responsible for managing all staffing processes, including staff recruitment, client scheduling and services. This can be an evening and weekend position.

Responsibilities:

• Management of hiring process, including scheduling initial interviews and completing related paperwork (i.e. interview summary)b. Continually monitoring applicant status (i.e. phone screened, interviewed, hired, pending, inactive, etc.)
• Manager ongoing client staffing process, including scheduling staff for both new and existing clients
• Managing staff absences to ensure that all care is staffed as required
• Bi-weekly timesheet review and billing
• Maintenance of existing employee database, including gathering feedback on employee performance and customer satisfaction
• Manage “on-call” business between 6:00 pm and 10:00 pm Monday - Thursday and Sunday from 2:00 pm to 10:00 pm.5. Other duties as assigned.

Qualifications:

• Working towards a bachelor's degree.
• Superior customer service orientation.
• Must be comfortable handling complex scheduling demands and managing multiple clients
• Excellent computer skills (Internet and Word essential, Excel preferred). Requires familiarity with standard concepts, practices, and procedures within a particular field.
• Excellent phone voice – must be able to hear a smile.
• Ability to write routine reports and correspondence as required by company guidelines as well as the ability to respond professionally and appropriately on behalf of company.
• Must be highly motivated, a self-starter and capable of working autonomously with strong organization and problem-solving skills.
• Requires the ability to prioritize complete work on time, be detail-oriented, exhibit a service orientation to clients and be team player with a positive attitude.
• Requires solid organizational skills, thoroughness and multi-tasking. Requires good interpersonal skills and exhibit a service orientation towards others.
• Must have the ability to demonstrate solid judgment about client service.
• Must also demonstrate a sense of understanding and urgency for priorities.
• Requires the ability to appropriately troubleshoot and escalate where necessary.

College Nannies and Tutors began in the summer of 2000 when then business school student and college entrepreneur Joseph Keeley took a job as a nanny caring for children in Edina, Minnesota. During his time as a "manny," Keeley realized that he was much more than a babysitter; he was, in fact, an "active role model" for the children. He also recognized a need for a unique and specialized service that connected parents with safe and reliable nannies and tutors or role models. He found these role models in current college students, college graduates and certified teachers looking to make a positive difference working with children and adolescents; he pioneered an efficient way to match the families' needs with reliable resources and a business was born.

Incorporated in 2001, the College Nannies and Tutors organization has expanded on Keeley's initial award-winning business to become the nation's most complete full-service nanny and tutor resource. Through one-on-one role model focused programs, College Nannies and Tutors employs nannies you can trust, babysitters who show up, tutors who will help your student succeed and test prep coaches that will help your student get into the college of their choice. It is a commitment to both families and employees that distinguishes College Nannies and Tutors today.

Mr. Keeley has since won a prestigious Entrepreneur of the Year award from Ernst & Young and been appointed by Governor Mark Dayton to the Minnesota Commission on National and Community Service. His entrepreneurial spirit continues to move the company forward by pioneering new ways to use technology to provide better service to the families we serve and the franchisees who serve them.