IT Help Desk Technician

Learn more about Generation USA
Generation USA

Generation USA

IT Help Desk Technician

  • Responsibilities

    Join our free 12-week program to jump-start your career in tech as a IT Help Desk Technician.

    Our *free, fully online program *offers you the opportunity to learn all you need to be successful as an IT Help Desk Technician – from the technical knowledge of software and hardware to the job application and interview skills that will help you get the job you want.

    After completing the program and taking the exam, you will earn your industry-recognized CompTIA Fundamentals & A+ certifications. After the program, graduates have the opportunity to explore different learning outcomes like apprenticeships, internships, continuing education, or full-time employment.


    The hero of any office, the IT help desk technician keeps technology running smoothly so that businesses can get the job done. As a help desk technician, you'll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems. In addition to communication and teamwork skills, you'll graduate from Generation with a CompTIA A+ certification that will make you a valued member of any IT team.


    CompTIA A+


    We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know to:

    • Set up equipment
    • Install hardware and software
    • Update technology for a team
    • Plan for responding to technology issues

    In every job, there are key skills that will help you be successful. We'll help you learn how to:

    • Face new challenges
    • Set career goals
    • Solve problems
    • Communicate effectively
    • Adapt to new situations


    • Have earned a high school diploma or GED
    • Be 18 years or older at the start of the program
    • Available Monday-Friday, 9AM-5PM local time for in-class hours
    • If planning to pursue employment then the applicant must be authorized to work in the U.S.
    • Laptop OR Chromebook that meets the requirements for ++TestOut software++
  • Industry
  • About Us

    Generation is the world’s largest, fastest growing global employment program, providing unemployed and underemployed individuals with the opportunity to launch successful careers and change their life trajectories. We provide technical training, support, and mentorship to help connect learners to multiple career pathways including internships, continuing education, and full-time employment. Founded by McKinsey & Company in 2014, Generation is an independent nonprofit active in 14 countries to date.