Job Description

It is an exciting time to work in the Johns Hopkins Enterprise Business Solutions (EBS IT) Human Resources team! The team brings the Johns Hopkins University core values to life in their daily work:

• Diversity - Be open. Embrace and value different backgrounds, opinions, and experiences
• Excellence and Discovery - Be the best. Commit to exceptional quality and service by encouraging curiosity, seeking information, and creating innovation
• Leadership and Integrity – Be a role model. Inspire others to achieve their best and have the courage to do the right thing
• Respect and Collegiality – Be kind. Listen to understand and embrace others’ unique skills and knowledge

As an ENTERPRISE BUSINESS ANALYST, this person will leverage a fusion of technical and business acumen to assist with building and supporting systems that facilitate Human Resources best practices for Johns Hopkins University and Johns Hopkins Health System. This position is responsible for the technical maintenance of the Human Resources Personnel Administration, Organizational Management, and/or Benefits modules of the Human Capital Management system, including system configuration and coordination with developers for custom program maintenance, and for participating in the maintenance support team response to enterprise-wide customer requests for complex problem resolution.

JOB RESPONSIBILITIES:

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

• Provide daily support for the Personnel Administration, Organizational Management, and/or Benefits modules within the SAP landscape (including 3rd party applications supported by EBS, integration points with complimentary systems, etc.) by recording/providing status on issues, troubleshooting/analysis of issues, identification and execution of possible solutions, testing of solutions, and monitoring of solutions in the production environment. Support should be proactive wherever possible.
• Provide daily maintenance support for the relevant functional/technical area within the HCM/SAP landscape by recording/providing status on requests, prioritizing tasks or working with management to clarify prioritization, executing maintenance activities, coordinating testing of maintenance activities, and coordinating the application of maintenance activities to the production environment.
• Provide support for the enhancement of functionality of the SAP landscape in the form of participation in design discussions and requirement gathering opportunities, analysis, identification of options, presentation of options/considerations, coordination with other functional/technical EBS and IT teams, testing options in coordination with business users, documentation of design, testing, and acceptance, and production support of enhancements. Enhancement requests are prioritized and managed through traditional IT project management principles.
• Provide periodic support for the Johns Hopkins SAP training environment

REQUIRED EDUCATION: Bachelor’s degree in Computer Science, MIS, Business Administration, or relevant functional area. Equivalent experience may be substituted for degree. Four years progressively responsible experience working in functional area or systems analysis.

Company Description

Information Technology at Johns Hopkins (IT@JH) supports and enhances research, teaching, and patient care at Johns Hopkins through effective use of innovative information technology resources, products, and services. IT@JH was named as a “Best Place to Work in Information Technology” by Computer World in 2016, 2017, 2018, 2019, 2020, and 2021! Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. The University promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. Johns Hopkins University is a drug-free, smoke-free workplace.