SCOPE OF WORK: To perform duties relevant to the enrollment processes and acceptance of prospective students and the facilitation of the admissions process resulting in the achievement of the College's enrollment projections and admissions goals. This position reports to the Director of Enrollment Management and Onboarding at Lakes Region Community College. ACCOUNTABILITIES: - Utilizes various software and databases including but not limited to Banner, MS Office, Target X, and other private software; - Provides support and information regarding admission requirements, placement testing, registration, financial aid and payment questions. - Performs various administrative tasks such as: One Stop office coverage, develops communications, maintains student electronic files as well as prospect and inquiry lists; maintain content on LRCC website; reviews admission applications and recommend appropriate action; - Assists in the development of admissions policies, procedures, and forms to improve students service and office efficiency; - Works collaboratively with other offices integral to the admissions office, including marketing, academic and student affairs, the Student Success Center, the bursar, financial aid, and the registrar; - Processes incoming documents in the Banner database, including but not limited to: CCSNH transfer credit, and change of major/dual major requests; - Assist students with registration, course add/drop, and collect and review intent to graduate, financial aid documents and change of personal information requests; - Trouble-shooting issues as they arise in digital platforms; - Train incoming and current students and campus colleagues in the use of digital platforms; - Work collaboratively with the Admissions Team to use digital platforms to manage inquiry and tour requests and to actively manage a communication plan with prospective students; - Assist in the development and execution of special events for recruitment, onboarding, retention and community engagement events; - Maintains current knowledge of student and academic programs, guidelines, policies, and procedures. Recommends procedural changes or alternative work methods to improve the flow of work; - Serves on college committees as required; - Complies with all System, College, State and Federal rules and regulations; - Performs other duties as assigned. MINIMUM QUALIFICATIONS: Education: Associate's degree from a recognized college or technical institute with major study in business administration, management, education, student services, or related field. Each additional year of approved formal education may be substituted for one year of required work experience. Experience: Three (3) years' experience in a technical support position in sales, customer service, student services, admissions, or a related field, with responsibility for providing information to the public. Each additional year of approved work experience may be substituted for one year of required formal education. License/Certification: None Required PREFERRED QUALIFICATIONS: Working knowledge of current Microsoft Office applications, database construction and management, and familiarity with Banner SCT functions. Knowledge of CRM (Target X) and Navigate software. RECOMMENDED WORK TRAITS: Knowledge of the organization and operations of the college or departments in which position is assigned. Knowledge of office record keeping and reporting as related to all aspects of enrollment management. Knowledge of the regulations pertaining to departmental programs. Knowledge of the principles and practices of working with Student Information Systems, data management, and related enrollment management tools. Ability to communicate effectively in oral and written form. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to make sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data or resources in organizing required information. Ability to meet with prospective students to explain programs sponsored by the college or department in which the position is located. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority. Monday-Friday 37.5 hours per week Pay Range: $19.63-21.55