Job Title: Learning Development Lead - Business Operations

Reports to: Director of Operations

Location: Travel Required (Multi-location, up to 75%)

FLSA Status: Full Time

Summary: The Learning & Development Lead is responsible for the effective onboarding, training, and development of new General Managers (GMs) across multiple swim school locations. This role is both instructional and leadership-focused, serving as the primary mentor, coach, and point of contact for GMs during their onboarding and training period. The L&D Lead travels to assigned swim schools to deliver hands-on, consistent, and high-quality leadership training aligned with company values, operational standards, and customer service excellence.

Key Responsibilities:

Training Delivery & Facilitation

Lead comprehensive, hands-on training programs for new General Managers, covering all operational, team leadership, and customer experience areas.

Ensure training content aligns with company SOPs, safety regulations, financial management, and service delivery standards.

Facilitate classroom and on-deck (poolside) learning sessions, role-playing scenarios, and evaluations.

Mentorship & Coaching

Serve as the primary mentor and direct report for new GMs throughout the training cycle.

Provide continuous coaching, performance feedback, and leadership development.

Assess trainee readiness and support seamless transitions into the GM role.

Travel & Site Support

Travel to swim school locations as needed to support new GM onboarding (estimated 60–75% travel).

Collaborate with district managers and local teams to provide in-person training, guidance, and transition support.

Curriculum & Process Improvement

Contribute to the ongoing improvement of training materials, manuals, and checklists based on field experience.

Provide feedback to the L&D team on program effectiveness and suggest enhancements.

Evaluation & Reporting

Track trainee performance and progress against key milestones.

Deliver weekly progress reports and final readiness evaluations to senior leadership.

Qualifications:

3–5 years of leadership experience, preferably in swim school operations, retail, fitness, hospitality, or education sectors.

Prior experience as a General Manager or multi-site manager strongly preferred.

Demonstrated experience in training, mentoring, or team development.

Strong interpersonal skills with the ability to lead, motivate, and inspire new managers.

Excellent verbal, written, and presentation skills.

Willingness to travel regularly across assigned regions.

CPR/First Aid certifications preferred (or willingness to obtain).

Passion for youth education, swimming, and safety is a plus.

Core Competencies:

Leadership Development

Operational Excellence

Communication & Coaching

Problem Solving

Emotional Intelligence

Adaptability & Travel Readiness

Working Conditions:

Frequent travel to various swim school locations.

Ability to work a flexible schedule, including occasional weekends during training cycles.

On-site work includes time on the pool deck, in classrooms, and administrative offices.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.