Job Description

Summary of Position

The Liaison for Computing (LFC) is a technologist role that prioritizes building relationships with constituents so as to increase the effectiveness of IT support, and by extension, provide an exceptional educational experience for our students. The LFC serves as the primary point of contact for IT needs for designated departments at Luther Seminary and Augsburg University. The LFC cultivates effective and innovative use of IT resources through positive professional working relationships, awareness and expertise in discipline-related IT resources, and through consultative just-in-time support. The LFC manages and shapes the support needs of designated departments, sees resolutions through to completion, and works to systematically improve IT literacy.

Primary Responsibilities

• Develop positive, professional working relationships with designated administrative and academic personnel. Time is shared between supporting faculty, staff, and students at Luther Seminary, supporting administrative staff at Augsburg, all while maintaining a balance between working with designated staff and investing in the IT office area.
• Provide consultative just-in-time support to ensure adequate responsiveness levels for the department, regularly monitoring support channels and delegating as needed. As part of the administrative LFC team, provide first level troubleshooting and service of computer and telecom equipment used by designated personnel in a team-based support model.
• Maintain awareness of, and develop useful expertise with, IT resources relevant to the designated departmental areas. Compile and refine documentation and training materials as part of the User Support team.
• Identify support trends and consult with other members of the User Support, Enterprise Solutions, and Systems & Infrastructure teams around issue resolution.
• Work with designated administrative personnel to recommend acquisition of resources as needed. Serve as an advocate for the recommendations.

Additional Responsibilities

• Supervise student workers deployed in troubleshooting and service tasks.
• Manage support of designated personnel in consultation with other members of the User Support, Enterprise Solutions, and Systems & Infrastructure teams.
• Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies.
• Support and participate in projects brought forward by the Enterprise Solutions and Systems & Infrastructure teams.
• All other duties as apparent or assigned by supervisor(s). Daily work schedule may depend on the needs of supported departments.

Work Environment and Physical Demands

• Typical work environment is an office with visits to faculty and staff offices as needed. Sedentary work for long periods of time.
• Regular computer and phone use.
• Lifting and carrying of computer equipment periodically, up to 30 lbs.
• Travel to Luther Seminary and other off-site locations may be required.

Qualifications

Minimum Qualifications

• Associate’s degree and two (2) years of experience, or a combination of education and/or experience equal to four (4) years.
• At least one (1) year of relevant experience in an IT user support field.
• Advanced support-level skills for Mac and PC hardware and software, including operating systems and standard productivity applications required.
• Awareness of/experience with business applications relevant to the designated administrative areas and ability to independently investigate, master, and support such applications required.
• Familiarity with telecommunications equipment and systems.

Knowledge, Skills, and Abilities

• Ability to develop and maintain collaborative relationships within all levels of the organization.
• Ability to teach, mentor, and work collaboratively in a diverse work environment.
• Ability to work successfully in a multicultural environment.
• Ability to be attentive to details; be accurate and precise.
• Ability to work effectively in a team environment and work independently with little supervision.
• Ability to reason, maintain confidentiality, and demonstrate patience, understanding, and empathy.
• Ability to show initiative, organize workflow, manage projects, and handle frequent interruptions.
• Excellent troubleshooting and documentation skills.

Preferred Qualifications

• Bachelor's degree.
• At least three (3) years of relevant experience in Information Technology.
• Expertise in multiple information technology areas, such as networking, account management, security, operating systems, enterprise applications, and printing.

Additional Information

Application Requirements

Please submit a resume and cover letter to be considered for this position.

Compensation & Benefits at Augsburg

• The compensation range is $54,000 - $59,000 per year, DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including:

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: hr@augsburg.edu.