Trustmark’s mission is to improve wellbeing – for everyone.  It is a mission grounded in a belief in equality and born from our caring culture.  It is a culture we can only realize by building trust.  Trust established by ensuring associates feel respected, valued and heard.  At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. 

SUMMARY:  

Responsible for servicing customers during initial application review and pending process, as well as assessment for new hires and policy change requests.  Requires strong knowledge of voluntary product offerings which includes calculating rates and benefit system discrepancies, additional rider benefit, state variances and coverage qualification per individual and dependents.  High level of customer service to agents, brokers, applicants and internal teams is required. 

PLEASE NOTE THAT YOU WILL BE WORKING IN A HYBRID CAPACITY WORKING TUESDAYS AND WEDNESDAYS IN OUR LAKE FOREST OFFICE AND THE OTHER DAYS REMOTELY.

RESPONSIBILITIES INCLUDE:

• Order prescription records, Medical Information Bureau (MIB) reports and claim history based on underwriting guidelines and offer available to applicants.
• Create pending correspondence which includes medical questionnaires, authorizations, amendments and adverse notifications to applicants.
• Update system to include appropriate agent and commission info that is applicable by state and group.
• Assemble and mail modified or special handling certificates/policies to group or customers.
• Process paper and system rejected applications for all products offered to initiate billing and coverage.
• Effectively utilize case setup, group offer and state regulation for complete manual entry of applications to make appropriate determination if the applications need underwriting escalation.
• Research and solve rate errors, setup errors and agent misquotes on applications prior to completion within the goal date.
• Respond to customer calls and emails by demonstrating tact and sound judgment in all interactions for both internal and external customers.
• Processing customer requests and inquiries on pending and declined applications.
• Complete medical questionnaires, amendments and state authorizations over the phone in an effort to fulfill underwriting requirements by phone, email or fax.
• Modify and run SQL reports on existing cases for policy statuses as requested by Implementation.
• Assist and participate when needed as a business participant for our department on enhancements, production issues, or new product projects.
• Other duties as assigned

REQUIREMENTS:

• Minimum of one year data entry/clerical experience required.
• Proficient with Microsoft Office suite of products
• Ability to effectively communicate, both verbally and in writing, with internal/external customers, team members and leadership in a clear and professional manner.
• Must be comfortable handling some inbound calls and making calls to prospective insureds regarding medical history.
• Excellent follow-up skills to ensure information is received by set due dates.
• Strong attention to detail including accuracy, thoroughness and consistency required.
• Ability to shift priorities and focus on new tasks or challenges as needed to ensure departmental goals are achieved.
• Ability and willingness to deliver on promises made to all customer including timely and complete responses to all inquiries
• Prior customer service experience preferred.

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives.  We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

FOR THE SECOND CONSECUTIVE YEAR WE WERE SELECTED AS A TOP WORKPLACE BY THE CHICAGO TRIBUNE. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization. 

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Required Skills Required Experience

• Prior food handling experience in institutional environment.
• Experience using kitchen utensils and equipment.
• Food handlers certification
• Must be reliable, dependable and able to follow instructions.
• Good communication and organizational skills.
• WORK HOURS: Monday-Friday, 8:00 a.m. – 2:30 p.m.

WORK ENVIRONMENT

This job operates in a kitchen environment, housed with equipment such as ovens, stoves, dishwashers, coffee machine, mixer and knives. The employee is frequently exposed to heat, steam, fire and noise.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand for long periods of time, and occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

OSI Industries is an Equal Employment Opportunity employer that believes everyone has the right to be treated with dignity and respect. OSI  does not discriminate on the basis of national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable law.  All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.