Under the supervision of the Regional Ombudsman; receive, document, investigate, mediate, and resolve complaints affecting those persons residing in long term care facilities or living independently receiving waivered Medicaid services. Travel within the eight counties of south-central Idaho and make required unannounced facility visits as well as complaint visits.

Duties and Responsibilities:

The major duties, responsibilities and accountabilities include:

• Receive, document, investigate, mediate and resolve complaints affecting residents of long-term care facilities or individuals living independently receiving waivered Medicaid services.
• Report to the State Surveyor, Adult Protection and Law Enforcement as necessary.
• Refers to and works with Legal Aid Services to resolve legal issues pertaining to residents.
• Complete routine unannounced visits to nursing homes and assisted living facilities.
• Work to preserve the health, safety, welfare and rights of residents of long-term care facilities.
• Advocate for resolution of resident concerns related to their rights.
• Provide consultation and information to residents, family members, facility staff and members of the community.
• Maintain a client case load.
• Ensure client confidentiality is maintained.
• Provide education to residents of long-term care, families, facility staff and the community.
• Attend training and meetings as required.
• Perform other duties as assigned by the Regional Ombudsman.

Qualifications/Skills Applicant Must Possess:

• Bachelor’s degree or equivalent
• Excellent organizational skills.
• Proficiency in computer skills, including word processing, database, and presentation programs.
• Excellent oral and written communication skills.
• Ability to relate with people courteously and maintain client confidentiality.
• Ability to work independently.
• Demonstrate ability to collect data, conduct interviews and form conclusions.
• Ability to meet deadlines as requested.
• Ability to interpret and apply local, state and federal regulations as required.

Working Conditions and Physical Requirements:

• Long-Term Care Ombudsman is required to work full time 40 hours per week, occasionally work or participate in evening and weekend meetings; travel within an eight county service area; and travel out of the area to conferences and trainings as approved by the Regional Ombudsman.

Additional Information:

• Tuition assistance for yourself and your immediate family here at CSI, reciprocal agreements for tuition assistance for you at Lewis-Clark State College and Idaho State University.
• Free Gym/Recreation center membership for you and your family.
• Discounted athletic events.
• Discounted Herrett Center events and shows.
• Medical – Select Health
• Dental – Delta Dental/Willamette
• Vision – Ameritas/VSP
• Retirement plan with the following contribution rates.
  • Employee Contribution: 7.18%
  • Employer Contribution: 11.96%

The College of Southern Idaho is an equal opportunity employer with a commitment to cultivating and sustaining an environment in which our employees and learners thrive. The College prohibits discrimination on the basis of any legally protected status.

Required Skills

Required Experience