Market Development Specialist
EF Ultimate Break
Boston, MA

At EF Ultimate Break, we give anyone 18-35 an opportunity to transition from tourist to traveler. We do more than help people get a stamp in their passport, our guided tours encourage them to step outside their comfort zone, create forever friendships, immerse themselves in unfamiliar places, expand their mind through new cultures and come home with a changed perspective of the world. WARNING: working at Ultimate Break, may inspire your own desire to see the world, good news is- we’ll help with that.

The Opportunity:

• As a Market Development Specialist, you will use your analytical, organization, attention to detail and communication skills to maintain product knowledge of tour portfolio quality worldwide.
• You will be responsible for becoming a product expert and will need to understand key details of every Ultimate Break itinerary.
• You will conduct on-going quality reviews of the tour portfolio by synthesizing feedback and sharing with stakeholder teams around the world. You will need to liaise clearly and efficiently with Sales, Service, Marketing, Data Analytics, Finance, Travel and Operations teams in offices around the world to implement change.
• You will be a key contributor to on-going product meetings by analyzing data on a tour code, region, and product level. Presentation preparation and maintenance will be your domain.
• You will be responsible for keeping tight deadlines, communicating efficiently and updating systems to maintain accuracy and quality.

What you will be doing:

• Weekly reporting to stakeholders on low-scoring tours based on customer and Tour Director evaluations
• Presentation preparation and contribution
• Maintain an in-depth knowledge of our product, processes, internal systems and tour portfolio
• Work on a wide variety of research and development projects for the Market Development team including gathering formal and informal customer surveys/feedback
• Research and project support at the request of your manager
• Systems maintenance in a range of systems and spreadsheets

Who you are:

• Bachelor’s degree preferred
• 2+ years Sales, Service, Marketing or Operations experience within EF
• Ability to appropriately prioritize numerous projects simultaneously
• Positive presence with the ability to communicate with a wide variety of coworkers and stakeholders
• Self-starter who can take ownership and adapt quickly to project needs
• Innovative spirit, true passion for travel
• Detail-oriented and hard-working
• Dedicated to quality and the customer experience
• Ability to meet long and short-term deadlines in a fast-paced environment
• Knowledge of the world & travel destinations
• Analytical and creative problem solver who can calmly work through emergency and escalated situations
• Natural team member who wants to invest in our company and our team
• Knowledge of Excel, Powerpoint , Storyblok , EF’s Atlas a plus
• Ability to travel 3-5 times per year

Why you’ll love working here:

Work in our beautiful Cambridge office where you’ll enjoy comprehensive professional development, frequent social programming and employee-run social groups (including our “ EFinity ” groups: Black@EF ,LGBTQ+@EF, Latinos@EF ,API@EF, Jewish@EF , Indigenous@EF and Parents@EF ).

You can expect:

• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of work-from-home per week, after your initial onboarding
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Four weeks paid vacation your first year and ten paid holidays
• 25% company match on your 401(k) contributions
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Paid international business travel
• Wellness benefits and a yearly fitness reimbursement
• EF program discounts including travel, language schools, childcare, and more
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Discounts at local venues and businesses

About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com .

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.