Job Description

IRVINE BASED MEDICAL DEVICE COMPANY IS ADDING TO THEIR TEAM. AUDIO/ VISUAL IT SUPPORT SPECIALIST TEMP TO HIRE JOB SUMMARY: This position will perform IT troubleshooting, desktop and remote support for end-users in a world-wide IT environment with main focus on A/V support CONSIDERING CANDIDATES WITH ENTRY LEVEL PROGRAMMING FOR CRESTRON AND OTHER AV HARDWARE. DUTIES & RESPONSIBILITIES:

• Develop and maintain the A/V infrastructure
• Assist with meetings that require A/V support
• Some local travel required ( Irvine area)
• Work on IT Support tickets to troubleshoot issues with desktop computers, laptops, printers, and cell phones
• Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android
• Provide recommendations for improving Helpdesk processes
• Escalate any major or unresolved IT issues to IT management
• Assist with implementation of policies and processes for company compliance with federal regulations
• Understand all security policies associated within the network infrastructure
• Software installation and basic network troubleshooting
• Imaging computers and desktop/laptop setup
• Document resolution and follow up with trouble tickets
• Help purchase and manage hardware and software inventory
• Assist other IT team members with project tasks and testing
• Maintain computer equipment connected to the network
• Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training material
• Perform other duties or special projects as assigned

MINIMUM QUALIFICATIONS:

• Excellent problem-solving ability
• Strong attention to detail
• Ability to research solutions and work independently on tasks
• Excellent customer service skills
• Experience with A/V
• Crestron
• DSPs
• BiAmp
• QSC line
• Technical aptitude to learn and follow instructions
• In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications
• Strong knowledge of PC hardware and software configurations
• Knowledge of networking protocols and services and Ethernet hardware, including routers and hubs
• Hands-on experience of Windows XP/ 7/ 10 and Active Directory
• Experience in remote access servers and VPN

PREFERRED QUALIFICATIONS:

• Broad knowledge of Windows client/server network environment
• Strong written and verbal communication skills
• Demonstrated ability to work in teams and individually with minimal supervision
• Database experience
• Ability to multi-task and work on multiple projects and issues
• Good documentation skills
• Valid Driver's license and proof of insurance required

EDUCATION:

• 0-3 years of experience
• Bachelor s degree or certificate preferred

Pay: $18.00 - $25.00 per hour BOE