Job Description
JOB TITLE: Customer Service Representative JOB SUMMARY: The Customer Service Representative is responsible for serving customers by providing product and support information, resolving issues, checking status and providing price and status information. DUTIES & RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
Two or more years of customer service experience in an instrument company (preferable medical devices);
Prior experience with manufacturing and distribution;
Must have had experience with an ERP system entering orders;
Must have experience handling multiple calls using an ACD system;
Knowledge of the latest ISO-13485, ISO-9001, the MDD, and Canadian Medical Device Regulations (CMDR);
Must be proficient in Outlook, Word, Excel, PowerPoint, and Access;
Must possess excellent organizational, communication, and writing skills;
EDUCATION: High School diploma or GED is required.