ABOUT JON-DON:
Jon-Don gives service contractors, facilities managers, and others everything they need to keep things clean and looking their best—whether it’s removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, we’ve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can’t find with other suppliers. Today, with 12 distribution centers strategically located throughout the United States, we’re serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep. Jon-Don | Let’s tackle your toughest jobs.
JOB DESCRIPTION:
Jon-Don is actively seeking bright and self-motivated individuals who enjoy providing energetic solutions over the phone to our customer's.
As a call center Customer Service Representative, you play an important role in our company. Our strong reputation for quality customer service has been the foundation of Jon-Don since 1978. As a Customer Service Rep, it is you who will be responsible for continuing to impress our customers.
RESPONSIBILITIES MAY VARY BUT INCLUDE, AND IS NOT LIMITED TO, THE FOLLOWING:
- Utilize the phone to build strong customer relationships
- Assist product selection and order placement
- Recommend new or complimentary products
- Provide product and/or technical advice
- Ensure productive and please phone time with customer(s)
- Address concerns or questions a customer may have
- Learn about new products and industry trends
- Seek out additional training opportunities/ be an active participant
- Meet and exceed call volume goals
- 75-110 inbound calls per day
- *Natural weather events can and will impact call volume
AVAILABILITY:
MONDAY-FRIDAY
SATURDAYS (AS NEEDED)
Required Skills
- Dependable
- Good judgment
- Time management
- Willingness to learn
- Fluent at multi-tasking
- Ability to problem solve
- Positive and optimist outlook
- Utilize good decision making skills
- Prioritize work load and additional projects
- Sense of urgency and compassion for each call
- Observant/ ability to retain a lot of information
- Exceptional communication and computer skills
- Enjoyment of phone work: “let them hear your smile”
Required Experience
Jon-Don provides our employees with extensive on-the-job training. Our training program will provide the tools to enjoy a successful career.
- High school diploma or GED required (college degree preferred)
- At least 1 year of customer service experience
- Bilingual English/Spanish (a plus)
WORK ENVIRONMENT:
START TIMES RANGE
7:00 AM AND 10:15 AM
PHYSICAL DEMANDS:
- typing duration of work day
- Sitting/ standing duration of work day
- Ability to speak on the phone for the duration of the work day
BENEFITS/ HEALTH PLANS:
- Medical, dental, vision, and life insurance coverage
- Free life insurance for all full-time employees
- Flexible spending account (pay for certain health care expenses with pre-taxed dollars)
- 401k program where employees are immediately 100% vested for both the employee and employer contributions (Jon-Don matches 50% of employee contributions up to 4%)
- Holidays and personal: 12 paid days
- Vacation: 2 weeks starting year one
- Weekly pay periods
- Corporate events
- Employee referral program
- Employee discounts