Coordinator, Stadium Event Ticket Operations
Coordinator, Stadium Event Ticket Operations Miami Dolphins 51 reviews - Miami Gardens, FL 33056 Summary Description of Duties: The Coordinator, Stadium Event Ticket Operations is responsible for assisting the Manager, Ticket Operations with all ticket operations related to concerts, international soccer, and any other live events occurring at Hard Rock Stadium. The main focus of this position is to manage box office operations and coordinate event creation and management in collaboration with promoters such as Live Nation. This role will help establish and implement key operational elements of the Ticket Offices. This position will also assist in order processing and financial reporting for all events. The ideal candidate will be detail oriented, have a strong service background and a good understanding of Box Office Operations, including staff management/scheduling, customer service, Ticketmaster Host/EMT, Microsoft CRM, accounting, Microsoft Excel, TMOne tools and a strong understanding and experience with event promoters. Responsibilities: Assist with event creation and management of all concert tours, international soccer and live events taking place at Hard Rock Stadium. Work closely with promoters including Live Nation and other tour ticketing staff to determine inventory hold locations and make inventory changes and adjustments as needed. Check all event offers and presales to make ensure proper protocol is followed so the end user experience is seamless. Creates and manages weekly reporting schedule; adjusts reporting frequency depending on the tour and report needs for senior management regarding ticket sales & inventory. Coordinate event day ticket operations, including managing promoter needs, customer service, will call and walk-up ticket sales. Maintain availability and schedules Ticket Office team members for event days and weekly shifts. Assist with ticket office staff payroll. Provides Box Office administrative and customer service support as needed. Internal event ticket request fulfillment & distribution. Coordinate design, ordering and distribution of ticket stock and will call envelopes. Provide exceptional service to both guests and internal team members. Other duties as assigned. Qualifications: 2-3 years experience as a box office manager or supervisor. Strong Knowledge of Ticketmaster Host software required. Knowledge of other ticketing software, specifically Event Management Tool (EMT), Archtics and TMOne tools. Strong knowledge of ticket office operations. College/University Degree or comparable work experience. Demonstrated results producer with excellent project management and creative and resourceful problem solving skills. Ability to provide engaging leadership to motivate and develop event ticket office staff. Exceptional customer service and ability to engage in positive interaction with staff and guests. Ability to multi-task daily, be organized, detail oriented and desire to succeed. Ability forecast issues and can handle last minute projects to meet deadlines. Experience working in a stadium /arena or large scale event management. Ability to generate and provide comprehensive financial reports. Must be able to work under pressure to meet strict deadlines. Ability to work evening, weekend and holiday hours, based on the needs of our business operations. The Miami Dolphins & Hard Rock Stadium are proud to be Drug-Free Workplaces. Offers maybe contingent on successful completion of drug and background screening. It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, or other status protected by applicable federal, state, or local law. 19 hours ago - save job - original job Apply On Company Site Other jobs you may like Event Coordinator AmureiCR