Boston University's National Emerging Infectious Diseases Laboratories is seeking a critical-thinking, diligent, driven technology professional to join our innovative and inclusive community. NEIDL IT supports the computing needs of the institutes unique research and operations, in close collaboration with institute faculty, staff, and students. The IT Systems Specialist primarily provides direct client support for requests and issues and configures systems for research and operations. This typically involves recommending technical solutions; educating clients on available tools; and installing, maintaining, and troubleshooting Windows and Mac computers and software. There will be opportunities to contribute to special technology projects supporting the NEIDLs unique work. The ideal candidate has client-facing IT experience, offers excellent customer service with a service-oriented approach, and enjoys making a difference while collaborating with colleagues in diverse roles.

Required Skills

Requirements:

• Deep familiarity with Windows and MacOS operating system use and management. Comfortable with installing, configuring, and upgrading Windows and Mac systems.
• Proven track record in troubleshooting hardware, software, OS, and network issues while employing thoughtful strategy and communication. Familiarity with Microsoft Office and common desktop software, Microsoft Teams, Zoom, and Active Directory.
• Experience with tools leveraged in enterprise environments for delivering support and system management - such as for remote assistance, asset management, deployment and mobile device management, patching, virus protection, and encryption (e.g., BeyondTrust Bomgar, Quest KACE, Microsoft Deployment Toolkit).
• Familiarity with wired/wireless networking principles, such as TCP/IP and application protocols, and how they play a role in normal computer use.

Boston University offers an excellent benefits package including:

Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.

Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events.

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

Required Experience

Requirements:

• Deep familiarity with Windows and MacOS operating system use and management. Comfortable with installing, configuring, and upgrading Windows and Mac systems.
• Proven track record in troubleshooting hardware, software, OS, and network issues while employing thoughtful strategy and communication. Familiarity with Microsoft Office and common desktop software, Microsoft Teams, Zoom, and Active Directory.
• Experience with tools leveraged in enterprise environments for delivering support and system management - such as for remote assistance, asset management, deployment and mobile device management, patching, virus protection, and encryption (e.g., BeyondTrust Bomgar, Quest KACE, Microsoft Deployment Toolkit).
• Familiarity with wired/wireless networking principles, such as TCP/IP and application protocols, and how they play a role in normal computer use.

Boston University offers an excellent benefits package including:

Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.

Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events.

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.