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Student Services Representative I

National University

Student Services Representative I

Chula Vista, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Position Summary:

    Student Services Representative assists with admissions, enrollments, and student services.

    Essential Functions:

    • Providing current and prospective high school students and parents with pertinent information regarding NUVHS programs, courses, delivery format, technical information, requirements and online course operations.
    • Providing office support around recruitment, enrollment and related student services tasks.
    • Navigating the school student information system (PeopleSoft) to access and manage student records.
    • Responding to specific prospective student/parent inquiries by telephone, email and mail.
    • Assisting students/parents with the submission and processing of admissions applications.
    • Process prospective student applications, complete enrollment requests, process financial transactions and fulfill transcript requests.
    • Navigate the customer relations management system (RightNow & OnDemand) to manage email communications and leads.
    • Retrieving voice messages and ensuring prompt responses and resolutions to customer inquiries and/or concerns.
    • Assist in answering the general information “866” line to answer inquiries.
    • Navigate the learning management system (Blackboard) in order to address student/parent online course questions and to dialogue with NUVHS teaching staff.

    Supervisory Responsibilities: None

    Requirements:

    Education & Experience

    EDUCATION: __

    • High School diploma preferred; one year of college preferred

    EXPERIENCE:

    • Minimum one (1) year administrative office experience in a professional environment
    • Prefer experience in K- 12 academic/admissions counseling, recruiting, advising and serving high school students in an educational and technical setting.

    Technical / Functional Skills

    • Strong customer service focused skills; ability to maintain a positive and professional demeanor in a demanding position.
    • Ability to work effectively in a fast paced environment with multiple deadlines and frequently changing priorities.
    • Must have strong data entry skills with a focus on accuracy.
    • Minimum of two (2) years of experience in using computers, including Microsoft Office software suite.
    • Ability to take direction and work independently.

    Competencies

    • Knowledge of online education delivery systems (Blackboard LMS).
    • Experience with customer relations management and student information systems.
    • Ability to work as member of a team and to develop collaborative working relationships.

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  • Industry
    Education