Job Description

POSITION SUMMARY:

The Account Manager for Healthcare serves in a key position for growth and development of Academic Partnerships. A successful regional team makes connections with its customers and creates long-lasting relationships. The Account Manager will be responsible for maintaining these connections with larger, strategic accounts. They should be a self-starting professional with a proven track record in organization growth.

This individual will be responsible for the support and management of designated educational partnership accounts and includes student recruitment initiatives for the University at each account. Help manage multiple projects and work streams, drive follow ups and deliverables across internal and external cross functional teams, identify and implement process improvements to optimize and scale the day-to-day strategic relationships. Duties include but are not limited to activation, service, fulfillment, communication, and execution of all elements of partnership agreements.

Workforce Education Solutions is the growing B2B division within the National University System that seeks to meet the economic and industry needs by developing educational partnerships for industry and community partners to advance careers and fill future job demands.

Essential Functions:

• The Account Manager is responsible for supporting Healthcare accounts.
• Responsible for not only securing the Educational Partnership Agreement for accounts but also for managing the onboarding of the account.
• Will follow-up on a regular basis with the accounts to determine what additional support is needed to ensure fidelity in implementation.
• Constantly build and improve System’s image and look for additional ways to further its mission.
• Play an important role in marketing to contribute to enrollment growth.
• Communicate with the Vice President and Director frequently, provide consistent and thorough updates, & build a strong rapport across the region and across departments at the National University System.
• Collaborate with the Community Education Specialists, the Regional Center Directors/AVP’s, and the Director of Healthcare Partnerships to maximize communication channels within the organization.
• Analyze problems and provide methodical approaches to maximize the effectiveness of the operations.

Requirements:

Education & Experience

• Bachelor’s Degree or equivalent in Business, Marketing or relevant field is required.
• Minimum three (3) years’ work experience to include project management, account management or data management.
• Experience working with large corporations and/or larger organizations preferably in healthcare, ability to coordinate teams, large accounts, and the resources needed to support and sustain long-term implementations.
• Basic understanding of project management tools, software, and systems is a plus.

Skills

• Demonstrated ability to set and reach goals, self-motivated; goal and client service oriented; professional image and demeanor.
• Possess the drive to connect with people, helping individuals obtain a quality learning experience that will assist them in moving forward in their career, assisting organizations in meeting workforce development needs.
• Strong interpersonal, communication and collaboration skills are necessary, as is the ability to represent WES professionally and credibly within the System community and throughout the community-at-large.
• Candidate must be able to communicate and work with individuals from diverse backgrounds and experiences.
• Requires the ability to work with broad parameters and with little supervision; demonstrated ability to initiate, conceptualize and complete projects with little oversight.
• Ability to manage day-to-day project work from inception to completion including project planning, project resourcing, project coordination, and project/meeting documentation.
• Work closely with other members of the Healthcare team to define project scope and requirements.
• Initiate and maintain constant communication and excellent business relations with all healthcare partners and prospects.
• Monitor and communicate feedback to maintain integrity of all relationships.
• Create, communicate, and manage project schedules, budgets and expectations.
• Managing the input of data for outreach using a lead management/CRM system to track strategies and produce reports by source, location, etc. using analytical tools and other applicable technologies to analyze and communicate results/performance of strategic partnership efforts.
• Communicate and document project status and strategic recommendations for Healthcare Partnerships with team members on a regular basis; escalate issues accordingly via the appropriate channels.
• Ability to politically navigate through an organization to interact with key decision makers and other executives.
• Ability to communicate professionally, persuasively and confidently over phone, e-mail and in face to face appointments.
• Proven track record of successful of achievement of assigned goals.
• Proficiency in Windows-based applications including Word, Excel, Office, PowerPoint and contact management software.
• Ability to work collaboratively and effectively across departments, functions, cultures and time zones.
• Maintain a budget and invoice tracking

Competencies

• Excellent verbal and written communication skills.
• Outstanding needs analysis and problem-solving skills.
• Strong relationship building skills.
• Highly organized with strong planning and time management skills.
• Attention to detail and strong follow-up skills.
• Strong research skills and ability to identify healthcare/industry needs.
• Exceptional customer service skills.

TRAVEL: Up to 5-10%

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