Position Summary:

The Processor I, Admissions Processing contributes to the effect recruitment and enrollment of new learners to Nightingale College by providing superior customer service through coordinating all testing for prospective learners. The Processor I, Admissions Processing will assist in the collection and processing of required admissions documents to meet accreditation and compliance standards and support the successful enrollment and completion of all learners.
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Essential Function and Responsibilities:

• Processes testing ticket requests for all incoming prelicensure applicants and determines appropriate exam
  pathways.

• Creates and disseminates voucher codes for entrance and advanced placement exams.

• Monitors scheduled appointments to minimize no shows, technical issues, rescheduled appointments,
  and enforce testing goals with each learner through proactive outreach.

• Supports resolution in testing technical issues including troubleshooting, escalations, and proctoring.

• Analyzes exam results to determine appropriate placement, documents and reports on all exam results in
  appropriate systems and to appropriate parties.

• Coordinates virtual tutoring for entrance exams as needed.

• Creates, updates, and monitors multiple tracking systems for demographic, program, and testing information.

• Records all learner correspondents, updating, maintaining learner records, and related notes in learner
  management system (LMS) and customer relation management (CRM) system accurately and in real-time.

• Collects all required documentation needed for new learner enrollment to complete an application file and
  tracks applicant progress by updating and maintaining required tracking.

• Reviews all required documentation needed for new learner enrollment, and resolves conflicting information
  in electronic files, ensuring accreditation and compliance standards are met.

• Provides a daily activity report (DAR).

• Collaborates cross functionally, including facilitating 1:1s, to ensure all enrollment processes are handled
  seamlessly to achieve a successful enrollment.

• Identifies and makes recommendations on areas of improvement in processes or policies.

• Assists in additional functional projects as they arise.

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Minimum Required Qualifications:

• High School Diploma or General Equivalency Diploma (GED) is required, an associate's degree from an accredited institution is preferred.

• Demonstrated at least one year of professional experience managing documentation, private, or protected
  information is required.

• Demonstrated proficiency in Microsoft Office is required.

• Demonstrated experience with FERPA is strongly preferred.

• Demonstrated experience in college admissions, higher education, data entry, or customer service is preferred.

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This position is required to attend new employee orientation in person in Salt Lake City, Utah. All travel and lodging accommodations will be paid for by the organization.

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**Nightingale's commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it).

At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change lives of our learners, our communities and ultimately the world by adding to the quality of healthcare. We are proud to have graduated over 1,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company's foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We're so happy that you've found us!

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