Senior Service Representative
Summary / Objective
The Senior Service Representative is responsible for providing exceptional customer service by being the face of the organization, completing customer transactions, and guiding the customer to the right person to better fulfill their needs.
Experience & Education Requirements:
- Associates degree, college level courses or equivalent business experience
- Proven organizational and customer service skills
****Essential Job Functions:
- Responsible for comprehensive, prompt and efficient customer interactions
- Provides a wide array of teller transactions. Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, processes withdrawals and enters deposits into computer records
- Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts.
- Balances cash drawer and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary
- Balance ATM and Vaults when necessary
- Supports Service Representative’s when needed
- Participates in sales, service and product training meetings. Attends seminars regarding banking industry activities
- Engages customers in conversations to understand their basic needs and refers them to the appropriate department
- Keeps informed of relative changes in bank policies, procedures and products
- Deliver clarity to customers through simplicity, guidance, and know-how
- Interface with customers via telephone or in person
- Must be able to support multiple branch locations as needed
- Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses
- Contributing to the achievement of goals through individual and group efforts and by offering ideas for improving processes and exceeding customer expectations
Required knowledge, skills & abilities:
- Good sales, interpersonal and communication skills
- Good understanding of financial products and services
- Good organizational, and computer skills
- Must possess a professional demeanor including business attire, courtesy, tact and conflict management skills
- Successful completion of in-house training program or other approved training program
- Ability to adapt to changing demands and requirements
- Compliance with BSA regulations as appropriate to the position
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required.
MutualOne Bank offers a competitive salary and an excellent benefits package which includes, medical and dental insurance, 401(k) plan with Bank match, paid vacation, paid holidays, group term life insurance, long term disability & short-term disability insurance, flexible spending accounts, tuition reimbursement and an Employee Assistance Program. Salary range $34,452. - $53,705.
MutualOne Bank provides equal employment opportunities to all employees in regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics or status as a protected veteran.
Join our team and work at a Bank where employees drive the success of the company!
Required Skills
Required Experience