Customer Service Representative I Nova Southeastern University 329 reviews - Fort Lauderdale, FL 33315 (River Oaks area) Answers incoming calls and advises prospective and current students, parents, and the general public regarding admissions, financial aid, registration, and bursar's issues, as well as general student services, academic program, and NSU inquiries. Essential Job Functions: 1. Responds to verbal and written inquiries from the NSU community and public in regards to student matters, such as admissions, financial aid, registration processes and bursar's issues and other general inquiries to ensure satisfactory resolution to student issues. 2. Researches and processes student records, forms and applications to ensure an enrollment process. 3. Gathers data and fulfills requests for information from NSU community and general public to ensure accuracy of records and proper follow up. 4. Follows regulations, policies, and procedures to ensure adherence and consistent responses to inquiries. 5. Make outbound calls regarding admissions and other student-related matters, as needed. 6. Receives and verifies student payment information and forwards the information to the Bursar's Office for processing. 7. Utilizes the Netsearch system to retrieve and review incoming documents for current and prospective students. 8. Be available to work all shifts, 24 hours a day, 7 days a week, as scheduled. 9. Performs other duties assigned. Marginal Job Functions: 1. Attends divisional and NSU sponsored meetings and instructional workshops. 2. Assists with special project assignments. Required Knowledge, Skills and Abilities: 1. Be proactive in anticipating customers' needs for information and services. 2. Excellent customer relations skills. 3. Ability to set priorities and to manage time effectively. 4. Ability to work as a member of a team. 5. Ability to work independently. 6. Excellent conflict and resolution skills. 7. Ability to work in a culturally diverse environment. 8. Ability to pay close attention to detail. 9. Good organizational and interpersonal skills. 10. Ability to maintain confidential information. 11. Ability to work any shift within a 24/7 environment. 12. Ability to work overtime with minimal notice. 13. Demonstrated flexibility to assist with special projects and events. 14. Ability to work in a Microsoft Window-based environment using various software packages (e.g. Word, Excel, Access, and PowerPoint). Job Description Job Requirements Ensure your application is accurate and up to date. Complete the entire application. Provide only professional references. Required Certifications/Licensures: Required Education Associate's Degree or 60 College credits Major (if required): Required Experience: Two (2) years of customer service experience, including answering phone calls from customers. Preferred Qualifications: 1. Previous financial aid, admissions, and/or student services experience in an academic institution. 2. One year of call center experience or experience dealing with a multi-line phone system. 3. Familiarity and experience working with computer software, preferably Banner. 4. Knowledge of Family Educational Rights and Privacy Act (FERPA) with regard to student privacy and protection regulations. 5. Familiarization with Call Center terminology and technology. 6. Bilingual, specifically Spanish-speaking. Is this a safety sensitive position (are applicants potentially subject to drug testing)? No Does this position require a criminal background screening? Yes Pre-Employment Conditions Sensitivity Disclaimer 1 day ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Representative OfficeTeam Fort Lauderdale, FL Robert Half - 2 days ago Easily apply Bi Lingual (Portuguese) Customer Service Repr... International Payout Systems Fort Lauderdale, FL 1 day ago Easily apply Customer Service - Apparel Kmart Corporation Hollywood, FL Sears Holdings Corp. - 21 hours ago Customer Support - Customer Service Bi-Lingua... Q Link Wireless Fort Lauderdale, FL 1 day ago Easily apply Customer Service Kmart Corporation Hollywood, FL Sears Holdings Corp. - 21 hours ago * Customer Service Representative jobs in Fort Lauderdale, FL * Jobs at Nova Southeastern University in Fort Lauderdale, FL * Customer Service Representative salaries in Fort Lauderdale, FL Nova Southeastern University Nova Southeastern University 329 reviews Nova Southeastern University (NSU) gives a whole new meaning to "school of sharks." NSU, whose mascot is the deep sea predator, has an... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume