On Tour Support Coordinator - Full Time, Seasonal

EF World Journeys

Office: Remote

Hourly Pay: $22/hour

Cohort 1: April 30 - November 1, 2026 ( Returning On Tour Support Coordinators Only)

Cohort 2: May 11 - November 11, 2026

The Opportunity:

EF World Journeys is looking for an On Tour Support Coordinator to join the dynamic Emergency Response and Preparedness team. This team might not wear capes, but they sure are heroes, making sure every customer receives stellar support on tour, no matter what gets thrown their way. The On Tour Support Coordinator will handle incoming on-tour incidents for customers who require a little extra expertise and support. Do you thrive under pressure? Do you see a challenging customer situation as an opportunity to save the day? Can you provide empathetic service while solving complicated problems? If so, this role might be for you.

The Role:

• Communicate with travelers by phone, email, or messaging and support them with on-tour issues that arise, including flight challenges, medical incidents, COVID isolation, tour quality concerns, and more
• Work in close coordination with Traveler Support, Tour Directors, and Flights and Operational colleagues to provide a supportive and cohesive customer experience
• Partner with colleagues on-call in other shifts to create a seamless handoff for the customer
• Approach every case believing that nothing is impossible - this work requires creative problem-solving, grace under pressure and a commitment to a beautiful customer experience
• Maintain consistency in process and procedure to ensure a smooth customer transition between shifts
• Work 5 shifts a week totaling 40 hours a week. Shift options for the full week (Monday through Sunday) are listed below in Eastern Time and include a 30-minute break. *Please note you will be hired into a shift slot and will be required to work that for the duration of your contract. 4 X 10 hour shifts are possible upon request and approval.
  • 7:00am - 3:30pm Eastern
  • 3:00pm - 11:30pm Eastern
  • 11:00pm - 7:30am Eastern

The Candidate:

• 1+ year in a customer-facing role
• You’re a strong communicator who understands the importance of clear, concise, and factual written and verbal communication and you can easily adapt your style to your audience.
• You keep an even keel and maintain a clear head when working under pressure.
• You strive to get the job done right the first time with a keen attention to detail.
• You don’t take things at face value and are always asking the right questions in anticipation of what could come next.
• You recognize great customer service, and you strive to provide it each day.
• You have great problem-solving and conflict-resolution skills, and you can prioritize multiple cases of urgency at a time.
• You want to be part of a team that motivates and inspires you.
• You always demonstrate professionalism and a positive attitude.

Our On Tour Support Coordinator role is designed to give you exposure to the customer experience directly through the perspective of our customer, while teaching you about our amazing product: travel! Our goal is to instill lasting skills that you can carry with you throughout your career. This program is a great way to build your career with a global leader in the industry. Individuals who consistently exceed goals and find success in their seasonal role may be eligible to apply for full-time opportunities at EF in our Boston or Denver offices.

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

• Compensation: $22/hour
• This role is eligible for overtime for any hours over 40-hours per week with manager approval.

About EF World Journeys

At EF World Journeys, we believe the best way to learn about the world is to experience it, and we strive to help as many people as possible do just that. Through our culturally immersive group travel programs, EF Adventures, EF Ultimate Break and EF Go Ahead Tours, we lead guided tours that make travel easy and fun, empowering travelers of all ages to experience something beyond the ordinary. If you share this passion, then we invite you to come open the world with us!

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance....Sports...Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it - Building greater understanding, breaking down barriers, and creating a better world...that makes all the difference.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.