Our client, a video game company, is seeking an IT Analyst to join the team.You will work on the team and be responsible to:Dedicated to providing customer-focused technical support for our numerous esports broadcastsWork closely with the Esports League Operations, Broadcast Production Management and the Technical Operations teams to support both on-site and remote event productionsSupport Player Facing On-Air production, responds to, identify, and resolves emergent player and game incidents during broadcastPerform decisive troubleshooting during urgent higher stress situationsMaintain clear and timely communication with customers during incidentsMaintain, inventory, and repair esports infrastructure/hardware; such as stage systems, internal software applications, and serversIdentifies and proposes opportunities to eliminate inefficiencies or systemic issuesProduce documentation and routine reports to help solve and log show facing technology issuesProvide supplementary support to adjacent tech operation teams during non-broadcast hoursWork varied schedules, nights, weekends, and/or holidaysMusts:35 years of industry experience or an advanced degreeExtensive knowledge in supporting Windows OS systems and basic troubleshooting with LAN/WANAbility to provide constructive feedback around practices, tools, and methods related to production, broadcast and IT operationsStrong grasp of methodological troubleshooting; critical thinking, analytical reasoning, and problem-solvingExperience following technical best practices within your team, including process reviews, implementation standards, tools improvements, and testingExperienced with automation and scripting working knowledge on how to take a manual task and execute it through an automated processUnderstanding of IP based protocols and their effective use in both LAN and WAN environmentsSolid grasp of networking fundamentals to identify likely problems and utilize management toolsOperations process knowledge such as runbooks and SOPsExperience with system administration, monitoring, imaging, and asset managementKnowledge in PC performance in regards to game to streaming and common appsEmployer Details:Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.Onward Search is a drug-free workplace.