At 101, account management and operations are integral to maintaining successful relationships with our customers. This is a unique, cross-functional role where you will wear many hats and report to the Head of Operations. You will get experience in customer success as well as support and billing. As an Operations and Account Associate, you will understand our customer outcomes through ongoing collection and analysis of data and feedback, and turn this into onboarding and retention strategies as well as help develop the product road map.

You’d be a good fit if:

• You bring 1-3 years of experience in any field where you had to support and respond to customers. Technology and start-ups are a plus.
• You are a quick and clear writer (you must be highly proficient in English) and an amazing communicator.
• You have the ability to create structure in ambiguous situations and design effective processes
• You have a high level of empathy and you can quickly grasp the issues professors, students and administrators are facing.
• You feel comfortable managing your time and deciding amongst competing priorities.
• You have a passion for education or technology and for being a part of a fast-growing SaaS company
• You enjoy learning and teaching.

101 is transforming college STEM education with a next-generation active learning platform.