Job Description

If you’re a good listener and problem-solver and love helping people, this is the job for you! On the Customer Service team at LEGION, you can combine these natural strengths with your tech-savvy skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping people feel empowered to use their personal technology to the fullest potential every day, all while ensuring world-class customer experience. It’s our customer-first culture that sets us apart.

RESPONSIBILITIES:

AS A CONFIDENT, PROFESSIONAL INDIVIDUAL WITH A RICH UNDERSTANDING OF TELECOMMUNICATION TECHNOLOGY AND SERVICES, YOU WILL:

• Deliver the ultimate customer experience

• Create a welcoming and exciting environment

• Introduce customers to the product, and promote service exploration

• Ensure customer’s needs are met in a timely manner

• Quickly and completely resolve customer issues

• Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality

• Demonstrate and educate them on a variety of technology solutions

• Sell solutions and process customer applications

• Contribute to the overall health and performance of our office by supporting daily business operations

QUALIFICATIONS:

Are you a good fit for the Customer Service Representative Position? A 2-year degree or at least 1 year of relevant work experience is preferred for this position.

ADDITIONALLY, THE FOLLOWING SKILLS AND ATTRIBUTES WILL BE INTEGRAL TO YOUR SUCCESS:

• Excellent communication skills

• Comfortable presenting to small and large groups

• Passionate about teaching others

• Passionate about technology

• Resourceful

• Motivated to learn

• Comfortable in a fast-paced, dynamic environment

• Exceptional relationship-building skills

• Professionalism

Persons with the following experience should apply:

Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Customer Service Associate, Customer Service Representative, Customer Retention

Company Description

With years of experience, our staff has the capabilities and expertise to take your business to the next level. We combine our insights and skills to transform your processes and strategies, and in turn, your company. We’re proud to help shape and improve how our clients structure and manage their business. We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make.