IT - Intern Porsche Consulting, Inc. - Atlanta, GA 30354 (Lakewood Heights-Southeastern area) $16 an hour - Part-time, Internship Position Objective Porsche Consulting Internship opportunities are designed to promote both career development and functional expertise for the intern. The IT Services Support Intern will support the entire PCON organization while working in close cooperation with PCNA IT Teams. The Intern will be required to have an understanding of general IT support tasks, provide first and second level technical support and/or assist in coordinating support activities to successfully resolve technical problems. We are looking for someone who wants to start their career at Porsche in Human Resources, and can make commitments for at least six months and working 20-30 hours/week. Primary Responsibilities * Provide first and second level support for technical problems * Ability to work closely with multiple PCNA IT Support Groups * Assist in developing and deploying of computer images for laptop and desktop systems * Support the set-up and maintenance of end user hardware and software * Assist in the support of all Windows and Apple IOS wireless users * As assigned, completely configure, test and install files, applications and printers/scanners * Record and resolve or escalate incoming support requests in various ticket tracking tools * Work with Audio/Visual provider in the support of video conferencing and conference room equipment troubleshooting * Track various IT assets with software/hardware tracking system(s) * Transport, pack and unpack IT related equipment for installation or shipment * Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery * Ensure Security policy is followed in regard to systems access * Unlock user accounts and reset user passwords * Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats Qualifications Education * Recent graduate or Junior/Senior currently enrolled in a Bachelors Degree program in Information Technology or comparable area of study is required with GPA of 3.0 (U.S. Standard) or better * Industry relevant training or technical courses strongly desired Skills * Support knowledge of Windows 7, Windows 10, Apple IOS, Lotus Notes, SCCM, Wireless Technology, Remote field connectivity, MS Office, and hard disk imaging * Ability to solve advanced technical problems and trouble-shoot complex issues * Strong multi-tasking skills with the ability to handle multiple priorities * Professionalism and drive for quality customer service * Passion for technology as well as flexibility, desire, and ability to explore new fields of technical knowledge when needed Job Types: Part-time, Internship Salary: $16.00 /hour 1 day ago - save job