Production Specialist

EF World Journeys

Cambridge, MA

Target Start Date: February 23, 2026

Application Deadline: February 6, 2026

Synopsis:

As a Production Specialist, you’ll be part of the North American B2C Operations team, responsible for ensuring an incredible tour experience for B2C customers traveling in the US and Canada. You will work on tours within both EF Go Ahead, EF Adventures and EF Ultimate Break products. Essential qualities for this role:

• Organization & attention to detail
• Communication
• Collaboration
• Relationship Management
• Resourcefulness & adaptability
• Team player
• Critical thinking & creative problem-solving
• Negotiation
• Analytical skills
• Product knowledge

The role:

As a Production Specialist, you will be responsible for allocating and sourcing the right suppliers for meals, guides, and activities on North American adult tours.

You will need to understand the target customer and product guidelines to ensure we are delivering a high quality and on-budget experience on every departure, that flows well. You will also need to liaise effectively with our suppliers, other operations teams, tour directors, sales and service, and market development teams.

You will be responsible for keeping tight deadlines, communicating effectively, building and maintaining supplier relationships, monitoring budget and quality trends, and acting quickly to solve any urgent issues.

Core responsibilities:

• Manage production responsibilities for a portfolio of tour codes - this includes responsibility for all meals, local guides, and activities within the portfolio
• Ensure accuracy and thoroughness in managing details to avoid errors and achieve high-quality outcomes
• Ability to maintain positive, loyal supplier relationships while also negotiating the best rates
• Monitor quality trends and look for areas to improve our tour experience and tour flow
• Collaborate with Market Development teams on new tour development, tour changes, and overall North American product strategy
• Communicate with tour directors prior to departure to help ensure their success
• Leverage AI to help make processes more efficient

Requirements:

• 1-2 years’ professional experience
• Ability to prioritize numerous projects simultaneously
• Self-starter who can take ownership and adapt quickly to project needs
• Detail-oriented and hard-working
• Dedicated to quality and the customer experience
• Positive presence with the ability to communicate with a wide variety of coworker roles and personalities
• Interest in travel and passion for discovering new experiences for our customers
• Analytical and creative problem solver who can calmly work through emergency and escalated situations

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
• Compensation: Starting salary of $55,000 commensurate with experience

About EF World Journeys

At EF World Journeys, we believe the best way to learn about the world is to experience it, and we strive to help as many people as possible do just that. Through our culturally immersive group travel programs, EF Adventures, EF Ultimate Break and EF Go Ahead Tours, we lead guided tours that make travel easy and fun, empowering travelers of all ages to experience something beyond the ordinary. If you share this passion, then we invite you to come open the world with us!

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance....Sports...Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it - Building greater understanding, breaking down barriers, and creating a better world...that makes all the difference.

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.