JOB DESCRIPTION

Program Education Consultant

Cultural Care Au Pair

Location: Boston office

We’re excited to share an opportunity to join the Cultural Care Program Education team as a Program Education Consultant reporting to the Sales Manager. In this highly autonomous sales role, you’ll own and manage a pipeline of prospective host families from lead through matching, with a strong focus on proactive outbound outreach through phone, text, and email.

As part of a small team, you’ll have significant ownership over how you manage your pipeline and drive results. We’re looking for a self-starter and go-getter who is energized by ambitious goals, comfortable working independently, and excited to experiment with new outreach strategies, messaging, and follow-up approaches to improve engagement and conversion.

This role is ideal for someone who enjoys sales, isn’t discouraged by an unanswered call or email, and is always thinking about what they can try next to move the right families forward.

Key Responsibilities

• Own and actively manage a pipeline of prospective host families from lead through matching.
• Conduct consistent outbound outreach through calls, texts, and emails, with timely and strategic follow-up.
• Lead consultative sales conversations by asking strong discovery questions, uncovering needs and potential barriers, and proactively guiding families toward the right next steps.
• Achieve or exceed Lead → Matching conversion rate targets.
• Develop and test creative outreach strategies, templates, messaging, and follow-up approaches to improve engagement and conversion.
• Use data and pipeline trends to prioritize opportunities and adjust your approach.
• Deliver an exceptional host family experience while maintaining strong sales discipline.
• Share insights, trends, and successful approaches to help improve the overall sales strategy.

Qualifications

• 1+ years of sales, matching, or relevant customer-facing experience with a strong performance track record.
• Comfortable with outbound calling and proactive follow-up as a core part of the role.
• Self-motivated and comfortable working with a high degree of autonomy and individual accountability.
• Strong consultative selling skills, with the ability to ask thoughtful discovery questions, listen for what isn’t being said, and anticipate customer needs.
• Creative and solutions-oriented, with a willingness to experiment with new approaches and learn from what works.
• Resilient and persistent when navigating unanswered outreach, objections, or setbacks.
• Data-driven and organized, with the ability to independently prioritize where to focus time and effort.
• Strong communication skills and a passion for delivering a high-quality host family experience.

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF and Cultural Care (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you join our team, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Paid International Business Travel opportunities
• Commitment to professional growth: robust monthly calendar of trainings and development workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits and a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run “EFinity” groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
• Discounts at local venues and businesses
• Compensation for this role starts at $52k for those without Cultural Care or EF experience. The base salary will increase for those with internal work experience. This role is bonus eligible.

About Cultural Care Au Pair

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-create students of the world, and turn dreams into international opportunities.

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well...you.

At EF Education First, we believe the world is better when people try to understand one another, a belief that has driven everything we do for over 60 years. With teams across 50+ countries, we're a community of innovators, learners, and doers working toward one mission: opening the world through education. Here you'll find vibrant culture, limitless potential, and the chance to make a real impact, one meaningful experience at a time.