Quest Food Management Services is looking for a Area General Manager to join our team!

Quest Food Management Services, Inc. is a privately owned, full service, foodservice management company located in Lombard, Illinois with annual sales over $65 million. Founded in 1985, Quest has served schools (elementary, middle, high schools, college/universities) throughout Chicagoland guided by its mission to provide the communities we serve with fresh, high-quality food, exceptional responsiveness and intensely personal service.It has been Quest’s employees who have been the cornerstone of our growth. Quality people, quality food, and quality clients are our recipe for success. Led by our vision to create the most enduring relationships in the industry by what we do and how we do it; with integrity, responsiveness, accountability, respect and excellence.

Position SummaryOversees the operations for Quest’s food management accounts in a specified area. Responsible for overseeing financial and culinary accountability for assigned accounts. Manages Chef/Managers, Food Service Directors and Food Service Manager personnel and oversees all safety and sanitation as it pertains to each assigned account and reflects Quest’s high standards.

Essential Duties and Responsibilities:

Cascades the vision of Quest Food Management Services ensuring the Quest vision, values and founding principles are effectively communicated, understood and practiced

Manages staff to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluation and feedback, and corrective action

Identifies and mentors next level personnel to grow with company and develop career paths, including training schedules

Reviews the schedules, time cards, and attendance records with assigned unit managers monthly to ensure consistency and accuracy

Completes QA forms and evaluations [sanitation, dining room observation, etc.] for assigned units

Trains, mentors and coaches managers

Oversees that unit managers consistently maintain high food quality and service levels

Leads by example and maintains a professional and reputable work environment by enforcing company policies, standards and best practices that brings out a positive employment brand

Interacts with clients on a daily basis and maintain excellent client relationships through open and honest dialogue

Stays abreast of the competition by analyzing quarterly market analysis and consistent research of menu trends

Provides financial expertise in overseeing management of Food, Labor and Direct costs for assigned units

Educates our client(s) with monthly meetings with transparent financials

Holds managers accountable for food, labor and direct cost controls and control expenditures for the account

Manages each account’s marketing strategy programs to increase sales growth

Manages accountability of staff using goal setting and performance management process

Manages costs on all recipes with all accounts

Assists managers with recruiting

Oversees and holds managers accountable for all purchases and inventory levels

Oversees all menus and recipe compliance for all units through month assessments

Work in conjunction with the Chef/Chef Manager(s), and Food Service Director(s) to anticipate trends and roll out new concepts and ideas

Maintains Quest’s high standards by managing customer service and exceeds our client’s expectations through delicious food and gracious hospitality

Motivates management to consistently thrive to keep the account(s) fresh and exciting

Maintains account(s) in compliance with SOP standards and HACCP standards

Follows HACCP guidelines to ensure safe food practices

Follows all Quest policies and food safety guidelines

Enforces a safe working environment for all unit accounts by means of training, direction, and auditing

Participates in AGM’s Shadow Program

Performs other duties as required

Job Requirements/Specifications

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

Bachelor’s degree or equivalent work experience

Minimum five years of multi-account management

Extensive experience in the food service industry including a vast knowledge of establishing client relations and maintaining long term client relationships

Exemplary leadership skills

Expertise of the P&L impact and accounting practices

Possess excellent training and development skills and extensive opening experience of new accounts (Requires presentation skills where revenue generating ideas and/or menu tastings are presented and discussed)

Experience with cost controls, sanitation and safety is required

Strong communication and client management skills

Solid knowledge of financials

Proficient in MS Office

Responsible for meeting and maintaining state and local certification requirements (Food Service Manager)

Must adhere to all fleet safety policies

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Demonstrated commitment to Quest vision, values and missions through actions on a daily basis

Ability to clearly organize and effectively convey information

Ability to maintain professionalism and a positive attitude in the workplace

Demonstrated skill with developing long-term strategic plans and lead/participate in short-term operational implementation (ability to be both strategic and tactical)

Keen analytic, organization and problem solving skills

Demonstrated ability to consistently communicate a clear understanding of internal and external customer expectations and adapt as appropriate to exceed their needs

Proven ability to focus attention on determining what can be done to make progress

Demonstrated ability to develop personally and professionally

Proven skill to anticipates the needs of coworkers and proactively assist them to meet a common goal

Demonstrated ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects

Language Skills

Ability to read, write and speak English proficiently

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The employee must provide medical evidence for reasonable accommodation.

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

While performing the duties of this job, the employee is regularly required to talk and hear

Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)

Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms

Occasionally lift and/or move up to 20-25 pounds

Exposure to odors, noise, heat, steam, in/out walk-in freezer, cleaning chemicals and detergent

Fine hand manipulation (keyboarding and knife skills)

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Kitchen and office environment

Noise level is low to moderate