Collections Specialist Rasmussen College 193 reviews - Oak Brook, IL 60523 The Collections Specialist reports to the Manager, Collections who in turn reports to the Director, Accounts Receivable. This position has no direct reports. Key Accountabilities: Student Payment Plan Collections (80%) * Follow established collections process for current and former students to inform students of upcoming and past due payments scheduled. * Perform telephone, mail and email contact attempts to collect on upcoming and delinquent account balances in accordance with the colleges and state/federal regulations. * Track and achieve weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense. * Work with students to establish payment plan arrangements. * Maintain accurate and complete notes for activities for all accounts receivable balances in appropriate systems. * Ensure delinquent out of school accounts are moving through the collections process by identifying delinquent accounts, aging period and payment sources. * Assign out of school student accounts with Collection Agencies if needed and works with Collection Agencies. * Perform analyses in order for management to better understand the collection trends, the cause for outstanding AR and collection agency performance. Educating and Counseling Students (20%) * Answer student questions in regards to their account balances, payment amount due and financial aid status. * Explain why payment plan amounts may vary from their original estimate and counseling students on their account balance. Requirements and Qualifications: * Associates degree in Business, Accounting or Finance is required. * Minimum of two to four years collections or business/accounting related work experience required, knowledge of Fair Debt Collection Practices Act (FDCPA) is desired * Clear and professional verbal, written, and interpersonal communication skills are required as this position works closely with both students and staff. * Excellent organization and time management skills are necessary. This position requires continual attention to detail, the ability to handle multiple priorities, meet deadlines and maintain flexibility in a fast-paced work environment. * Requires strong analytical and problem solving capabilities * Requires a high level of professional ethics and etiquette. * Must be able to maintain the highest level of confidentiality as the incumbent regularly handles sensitive material concerning the students right to privacy. * Must be proficient in Microsoft Office Suite and the ability to utilize multiple systems. * Ability to work independently and as a part of a team About Rasmussen College Rasmussen College is a regionally accredited private college that is dedicated to changing lives and the communities it serves through high-demand and flexible educational programs. Since 1900, the College has been committed to academic innovation and providing the highest standard of education while empowering students to pursue a college degree. Rasmussen College offers certificate and diploma programs through associates, bachelors and masters degree programs online and across its 22 Midwest and Florida campuses. A pioneer in online education, the College is helping lead advancements in innovations such as competency-based education and comprehensive student support services that help working adults advance their careers. The College is also committed to providing a positive impact on society through public service and a variety of community-based initiatives. For more information about Rasmussen College, please visit rasmussen.edu. At Rasmussen, we are proud to be an equal opportunity employer. We are committed supporting and encouraging diversity in the workplace. We welcome our employees differences regardless of race, color, creed, religion, gender, national origin, sexual orientation, marital status, age, gender identity, disability or veteran status. 20 hours ago - save job - original job Apply On Company Site Other jobs you may like Collections Specialist Rasmussen College - Oak Brook, IL 30 days ago Collections Specialist MedPro Disposal - Naperville, IL 8 days ago Easily apply Bill & Collect Specialist Edward-Elmhurst Health - Naperville, IL 4 days ago Medical Billing Collector CHMB - Lisle, IL 30+ days ago Easily apply * Collection Specialist jobs in Oak Brook, IL * Jobs at Rasmussen College in Oak Brook, IL * Collection Specialist salaries in Oak Brook, IL Rasmussen College Rasmussen College 193 reviews Rasmussen College is a regionally accredited private college that is dedicated to changing lives and the communities it serves through... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume